Director - Datacenter Network & Security Operations

Socket.dev; Toronto; On-site; CAD 190,000 - 320,000; Full time

Job summary

RBC is seeking a senior leader to drive the datacenter network and security operations that support 100,000+ users globally. You will helm 24/7 infrastructure management, lead major incident responses, and champion Site Reliability Engineering transformation with automation initiatives.

You will mentor three senior managers across SD-WAN, security operations, and application delivery, shaping multi-year strategies and risk controls while partnering with engineering and security to modernize

Qualifications

• 10+ years of enterprise network and security operations experience, with 5+ years leading technical teams.
• Proven track record driving technology modernization and automation initiatives, including infrastructure automation, orchestration platforms, or emerging operational technologies such as AI-assisted operations and predictive analytics.
• Deep technical expertise in enterprise routing and switching (BGP, OSPF, VRRP), firewalls (Palo Alto, Checkpoint, Fortinet), load balancers (F5), or remote access and VPN technologies.
• Strong Site Reliability Engineering foundation and mindset—runbooks, automation, observability, and metrics-driven operations.
• Proven experience managing 15+ person technical operations teams with accountability for SLAs and business deliverables.
• Strong incident management background: leading major incidents, RCA, and clear communication under pressure.

Responsibilities

• Lead day-to-day operations of datacenter network and security infrastructure across sites worldwide to ensure high availability and SLA adherence.
• Champion modernization and automation by adopting SRE practices, automation platforms, orchestration tools, and AI-assisted operations.
• Develop and execute multi-year operational strategies aligned with modernization priorities and emerging technologies.
• Direct critical incident management including RCA, stakeholder escalation, and communication for trading/payments/core banking events.
• Manage three senior managers across SD-WAN, security ops, and application delivery/VPN with coaching and succession planning.
• Establish operational standards, change governance, and risk mitigation; drive automation of alerts and monitoring.
• Partner cross-functionally with engineering, cloud operations, business technology, and security teams for smooth migrations and updates.

Job description

Job Description

Lead RBC's mission-critical datacenter network and security operations, directly supporting 100,000+ users across essential financial services platforms globally. In this strategic leadership role, you'll drive operational excellence and modernization by overseeing 24/7 infrastructure management, leading major incident response during high-stakes events, and championing Site Reliability Engineering transformation and automation initiatives. You'll build and mentor high-performing technical teams while balancing immediate operational stability with long-term technology innovation to reduce manual work and accelerate response times.

What will you do?

• Lead day-to-day operations of datacenter network and security infrastructure across enterprise and colocation sites globally, ensuring high availability and adherence to service level agreements
• Champion technology modernization and automation initiatives by driving adoption of Site Reliability Engineering practices, infrastructure automation platforms, orchestration tools, and AI-assisted operations to transform from reactive to proactive operations
• Develop and execute multi-year operational strategies aligned with modernization priorities, automation adoption, and emerging technologies including AI-assisted operations and predictive analytics
• Direct critical incident management, including root cause analysis, stakeholder escalation, and communication for infrastructure events affecting trading, payments, and core banking services
• Manage three senior managers across SD-WAN networking, security operations, and application delivery/VPN, providing coaching, performance development, and succession planning to build team capability
• Establish operational standards, change governance, and risk mitigation procedures; drive continuous improvement through chronic issue resolution and automation of alerting and monitoring
• Partner cross-functionally with engineering, cloud operations, business technology, and security teams to ensure smooth integration of new platforms, migrations, and technology updates

What do you need to succeed?

Must-have

• 10+ years of enterprise network and security operations experience, with 5+ years leading technical teams
• Proven track record driving technology modernization and automation initiatives, including experience with infrastructure automation, orchestration platforms, or emerging operational technologies such as AI-assisted operations and predictive analytics
• Deep technical expertise in enterprise routing and switching (BGP, OSPF, VRRP), firewalls (Palo Alto, Checkpoint, Fortinet), load balancers (F5), or remote access and VPN technologies
• Strong Site Reliability Engineering foundation and mindset—understanding runbooks, automation, observability, and metrics-driven operations as core operational principles
• Proven experience managing 15+ person technical operations teams with accountability for service level agreements, metrics, and business deliverables
• Strong incident management background: leading major incidents, conducting root cause analysis, and communicating effectively during high-pressure situations with ability to balance immediate operational needs and long-term transformation goals

Nice-to-have

• CCNP, CISSP, or other relevant network and security certifications
• Hands-on experience with orchestration platforms, AI agents, or intelligent alerting systems
• Background leading cross-functional digital transformation or infrastructure modernization programs

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• Competitive compensation and comprehensive Total Rewards Program including bonuses and flexible benefits
• Executive leaders committed to your professional development and career advancement opportunities
• Opportunity to shape infrastructure strategy and drive meaningful technological innovation across a mission-critical function serving millions of customers
• Work with a dynamic, high-performing team in a collaborative environment focused on continuous improvement and emerging technologies
• Ability to make a lasting impact on critical financial services platforms supporting hundreds of thousands of users globally

Job Skills

Cross-Team Collaboration, Decision Making, Information Technology Trends, Long Term Planning, Network Architecture, Network Operations, Strategic Thinking, Systems Thinking, Telecommunications

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-19

Application Deadline: 2026-09-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.