Director, Operations Support

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Production Operations Support to lead a talented team in optimizing critical applications. This role focuses on enhancing operational efficiency, managing production environments, and fostering a culture of continuous improvement. With a commitment to personal growth and development, the company offers a supportive environment where your leadership skills can shine. If you are passionate about technology and team development, this is the perfect opportunity to make a significant impact in a dynamic setting.

Benefits

Competitive salary

Benefits

Pension plan

Share plans

Development opportunities

Purpose Day initiatives

Qualifications

• 10+ years managing Enterprise Tier 1 Critical Applications.
• Team-oriented with strong problem-solving skills.

Responsibilities

• Lead a team for monitoring and optimizing applications in production.
• Manage deployment, validation, and operation of applications.

Skills

Application Development

Coaching

Collaboration

Communication

Decision Making

Identifying Opportunities

Operations Support

People Leadership

Production Environment

Production Support

Project Management

Stakeholder Management

Teamwork

Education

Degree in Computer Science

Diploma in related field

Tools

Windows

Unix/Linux

Observability tools

Azure

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will be joining the Core Banking and Payments Technology team. As a Director, Production Operations Support, you will lead a team responsible for monitoring, maintaining, and optimizing the operation of the group’s applications in the production environment. Additionally, you will work with clients and users to provide exceptional communication, service, and reliability. This role requires on-call support 24/7/365 for critical issues and 2nd level escalations.

Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How You’ll Succeed

1. Strategic Development & Execution: Manage deployment, validation, acceptance, and operation of applications into production. Maintain communication regarding production issues and manage audits and capacity planning.
2. Continuous Improvement: Build and improve monitoring, alerting, and performance processes. Create dashboards and identify opportunities for process enhancements.
3. People Leadership: Lead, motivate, and develop a high-performing team within the Production Support group.

Who You Are

• Experience: 10+ years managing Enterprise Tier 1 Critical Applications, with skills in Windows, Unix/Linux, Observability tools, Azure, and quick recovery analysis. Team-oriented with problem-solving skills.
• Education: Degree/diploma in Computer Science or related field.
• Leadership: Bold, authentic leader passionate about coaching and developing teams. Embraces change and values collaboration, trust, teamwork, and accountability.

What CIBC Offers

We prioritize your goals and potential, offering a competitive salary, benefits, pension, share plans, and development opportunities. Our culture encourages expression of ambition and personal growth, supported by initiatives like Purpose Day.

Additional Information

• We are committed to inclusion and accessibility. If you need accommodation, contact [e-mail].
• You must be legally eligible to work and may need to complete assessments during the process.

Job Location: Toronto-81 Bay, 23rd Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Application Development, Coaching, Collaboration, Communication, Decision Making, Identifying Opportunities, Operations Support, People Leadership, Production Environment, Production Support, Project Management, Stakeholder Management, Teamwork