Director of Operations

Ontario Long Term Care Association; Greater Toronto Area; On-site; CAD 110,000 - 135,000; Full time

Job summary

An established industry player in long-term care is seeking a Director of Operations to drive financial leadership and HR strategy. This pivotal role requires a detail-oriented leader who can enhance operational effectiveness while fostering a collaborative team culture. You'll oversee finance management, streamline processes, and support a mission-driven organization dedicated to providing quality care. If you're passionate about making a difference and thrive in dynamic environments, this opportunity is perfect for you. Join a close-knit team committed to innovation and excellence in long-term care.

Qualifications

• 5+ years of finance and accounting experience in the not-for-profit sector.
• Strong proficiency in financial management and HR strategy.

Responsibilities

• Lead the Audit and Finance Committee and manage financial reporting.
• Oversee HR policies and recruitment processes.

Skills

Finance Management

Human Resources Strategy

Organizational Effectiveness

Communication Skills

Problem Solving

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Finance

Bachelor's Degree in Business Administration

Chartered Professional Accountant designation

Tools

QuickBooks Online

Microsoft365

SharePoint

Bright HR/PoP

Job description

Join to apply for the Director of Operations role at Ontario Long Term Care Association

Join to apply for the Director of Operations role at Ontario Long Term Care Association

Get AI-powered advice on this job and more exclusive features.

Ontario Long Term Care Association provided pay range

This range is provided by Ontario Long Term Care Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$110,000.00/yr - CA$135,000.00/yr

Direct message the job poster from Ontario Long Term Care Association

Director of Operations at Ontario Long Term Care Association

Are you an operational leader who thrives at the intersection of strategy, people, and process? Do you want to play a key role in shaping the future of long-term care in Ontario?

ABOUT THE ORGANIZATION

The Ontario Long Term Care Association (OLTCA) is the largest association of long-term care providers in Canada and the only association that represents the full mix of long-term care operators – private, not-for-profit, charitable, and municipal. They represent nearly 70% of Ontario’s 615 long-term care homes, located in communities across the province. Their members provide care and accommodation services to more than 70,000 residents annually.

The Association works to promote safe, quality long-term care to Ontario’s seniors. They strive to lead the sector in innovation, quality care and services, building excellence in long-term care through leadership, analysis, advocacy and member services. Over the course of its history, the OLTCA has developed a strong tradition of using a solutions-oriented approach to advance the delivery of the care and services to meet the changing needs of Ontario's long-term care residents.

Mission

The OLTCA is the trusted voice of a caring and compassionate long-term care sector.

Vision

A high performing, progressive sector and workplace environment, which delivers safe quality care, and supports a quality of life that engages abilities, respects humanity, and promotes comfort.

Core Values

• Relationship
• Impact

ABOUT THE OPPORTUNITY

The OLTCA is looking for a Director of Operations to join their leadership team and be the operational engine behind their mission to support and advocate for Ontario’s long-term care sector. This is a high-impact role that blends financial leadership, HR strategy, and organizational effectiveness — all in service of a sector that truly matters.

As the hub for their finance and human resources functions, you’ll lead efforts to streamline processes, enhance reporting clarity, and strengthen the operational backbone of their organization. If you're someone who sees the bigger picture but can dive deep into the details — and you’re energized by creating systems that support people — we want to hear from you.

Why Work at the OLTCA?

At OLTCA, you’ll join a small, close-knit team that works hard, supports one another, and shares a few laughs along the way. Here’s what it’s like to be part of the team:

• Collaboration - their team works across functions, pitch in where needed, and genuinely have each other’s backs.
• Trust - their team is given the space to lead, take initiative, and grow.
• Service mindset — their members come first, always.
• Depth of experience — their team brings a wide range of knowledge, and they wear multiple hats with pride.

KEY RESPONSIBILITIES

Finance Management & Reporting

• Lead the Audit and Finance Committee: manage terms of reference, work plans, meetings, Chair briefings, and materials.
• Serve as the primary point of contact and coordinator of information for the external auditors during the annual audit process as well as overseeing the implementation of auditor recommendations.
• Prepare and present financial materials for the Board of Directors and key committees.
• Serve as a trusted advisor to the Secretary-Treasurer, supporting reporting and presentation preparation for Annual and Members’ Meetings.
• Oversee the organization’s operating budget — from forecasting and expenditure tracking to audit compliance – in alignment with the organization’s strategic goals.
• Deliver regular financial insights and reporting to the Senior Team, enabling strong budget oversight across departments.
• Establish and enforce financial policies, procedures, and internal controls.
• Manage investment strategies and cash flow to ensure financial sustainability.
• Oversee the organization’s insurance policies and risk management strategies.
• Improve and simplify supplier relationship processes, ensuring alignment between finance, operations, and staff.

Human Resources Oversight

• Oversee the development and implementation of HR policies that align with both regulation and team culture.
• Support end-to-end recruitment processes, including drafting job descriptions and employment contracts.
• Coordinate performance management activities, including setting KPIs, facilitating reviews, and handling bonus/salary adjustments.
• Assist in employee relations matters such as disciplinary actions and performance management, liaising with senior leadership as needed.
• Foster a positive workplace culture by supporting employee engagement, development, and retention strategies.
• Govern and maintain transparency for the organization’s pension plan.
• Be the go-to person for internal HR matters and an advisor on workplace operations.

Operational Leadership

• Serve as a strategic advisor to the Senior Team/CEO and the Board of Directors on financial and HR matters.
• Support information flow across departments and ensure staff have access to the right data at the right time to enable better decision-making.
• Consolidate and streamline organizational processes for greater clarity and communication.
• Collaborate with other departments to align financial and HR functions with organizational goals.

WHO YOU ARE

You’re more than just a skilled operations leader — you’re a people-first problem solver who thrives in dynamic, mission-driven environments. You’re at home juggling priorities, managing up, and wearing multiple hats (without dropping any).

Must-Have Qualities:

• Highly organized and detail-oriented
• Emotionally intelligent with excellent communication skills
• Able to manage multiple priorities in a fast-paced setting
• Service-oriented with a strong desire to support others
• Experienced in both finance and HR leadership
• Self-sufficient, proactive, and confident in leading from the middle
• Calm under pressure and thick-skinned when needed
• Adaptable and comfortable with change
• Mindful of best practices, compliance, and people-centred policies
• Collaborative and a strong believer in team over ego

KEY COMPETENCIES

• Bachelor’s Degree in one of the following fields: Accounting, Finance, Business Administration, Human Resources Management, Economics
• Chartered Professional Accountant designation (CPA) an asset.
• Thorough understanding of Income tax act, CRA rulings and guidelines, HST, etc.
• Minimum 5 years of finance and accounting experience in the not-for-profit sector
• Strong proficiency with: QuickBooks Online, Microsoft365, SharePoint, Bright HR/PoP
• Knowledge of the long-term-care or health sectors is an asset

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Human Resources

• Industries

  Non-profit Organizations and Hospitals and Health Care

Referrals increase your chances of interviewing at Ontario Long Term Care Association by 2x

Sign in to set job alerts for “Director of Operations” roles.

Director, Security & Risk Client Experience Operations (CXO)

Director of Finance (Mat Leave Coverage)

Director of Insurance, Specialty Markets Operations, Full-Time, REMOTE (Toronto, ON)

Director of Insurance, Specialty Markets Operations, Full-Time, REMOTE (Toronto, ON)

Business Development Coordinator (18 months contract)

Senior Solution Architect, BizApps Focused, Delivery GTM

Silicon Product Manufacturing Operations Leader

Greater Toronto Area, Canada $100,000.00-$500,000.00 2 weeks ago

Revenue Operations Analyst Manager (Remote)

Richmond Hill, Ontario, Canada 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.