Director of Operations and Software Implementation

BoomerangFX; Mississauga; On-site; CAD 90,000 - 100,000; Full time

Job summary

An innovative company is seeking a Director of Operations and Software Implementation to lead operational efficiency and strategic planning. This role involves overseeing multiple projects, managing HR functions, and driving software implementation initiatives. Join a dynamic team that is redefining healthcare technology with a revolutionary SaaS platform. This is an exciting opportunity to make a significant impact in a rapidly growing environment, where your contributions will be recognized and rewarded. If you're passionate about optimizing processes and leading teams, this position is perfect for you.

Benefits

Health, dental, and vision coverage

Retirement plans

Performance-based bonuses

Generous paid time off

Entrepreneurial environment

Opportunities for advancement

Qualifications

• 10+ years in operations or HR leadership roles, ideally in high-growth or SaaS environments.
• Proven experience in HR policy implementation, payroll, and compliance across multiple regions.

Responsibilities

• Oversee day-to-day operations across technology, marketing, recruitment, and implementation.
• Develop and implement operational processes to ensure efficiency and scalability.

Skills

HR Leadership

Project Management

Software Implementation

Analytical Skills

Communication

Education

Bachelor's degree in Business

MBA or advanced HR certifications

Tools

HubSpot

Asana

Monday.com

Job description

Director of Operations and Software Implementation

Director of Operations and Software Implementation

This range is provided by BoomerangFX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $100,000.00/yr

Why Join BoomerangFX?

BoomerangFX isn’t just a company— it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape.

With headquarters in Miami and offices spanning Canada, the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We’re honored as Gartner’s Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market.

BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation. This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.

Position Overview:

Reporting directly to the CEO, the Director of Operations and Software Implementation will oversee 30-70 concurrent projects, manage HR functions, and implement processes to drive operational efficiency. This role is a blend of strategic planning, operational execution, and HR leadership, requiring a results-driven professional with a deep understanding of organizational needs and a passion for optimizing processes. Additionally, this role will lead software implementation initiatives, ensuring successful client onboarding, internal deployment of SaaS solutions, and cross-functional alignment on technology rollouts.

Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON.

Key Responsibilities section:

Operational Leadership

· Oversee day-to-day operations across technology, marketing, recruitment, and implementation.

· Develop and implement operational processes to ensure efficiency, scalability, and alignment with BoomerangFX’s growth objectives.

· Manage 30-70 concurrent projects, ensuring timely execution and alignment with strategic goals.

· Provide weekly updates to senior leadership on project progress, challenges, and KPIs.

· Collaborate with finance to define budgets, track expenses, and drive cost efficiency.

· Partner with the Product and Client Success teams to manage end-to-end software implementation for new and existing clients.

· Coordinate internal adoption and rollout of new SaaS features or modules across departments.

· Develop best practices and standardized procedures for software onboarding, training, and ongoing support.

· Lead HR strategy, including talent acquisition, performance management, and employee engagement.

· Develop and implement HR policies and procedures, ensuring compliance across Canada, the U.S., and international markets.

· Oversee payroll, benefits, and employee relations, acting as the primary contact for HR inquiries and conflict resolution.

· Build and maintain a positive workplace culture focused on employee development and retention.

· Implement learning and development initiatives to support employee growth and organizational scalability.

· Align software adoption and HR systems integration to support a seamless employee experience.

Strategic Planning & Execution

· Partner with the CEO and senior leaders to drive strategic initiatives and operational plans.

· Develop KPIs and dashboards to track progress, inform decision-making, and ensure accountability.

· Conduct risk assessments and implement strategies to mitigate operational and HR risks.

· Prepare the company for IPO readiness by building scalable and compliant HR and operational processes.

· Lead change management strategies for software implementation across global teams, ensuring minimal disruption and high adoption rates.

· Lead and mentor cross-functional teams to achieve high performance and alignment with company goals.

· Foster a culture of accountability, continuous improvement, and innovation.

· Build and manage relationships with key vendors and suppliers to ensure resources align with business needs.

· Manage software vendor relationships and third-party integrators involved in client or internal deployments.

What are we looking for section:

· Education: Bachelor’s degree in Business, Operations Management, Human Resources, or a related field; MBA or advanced HR certifications preferred.

· Experience: 10+ years in operations or HR leadership roles, ideally in high-growth or SaaS environments.

· HR Expertise: Proven experience in HR policy implementation, payroll, benefits, and compliance across multiple regions.

· Project Management: 5+ years managing complex projects with a focus on deadlines, cost efficiency, and results.

· Software Implementation: 3+ years leading SaaS implementation projects, ideally in healthcare or enterprise software environments.

· Leadership Skills: Strong ability to lead cross-functional teams and drive organizational change.

· Analytical Skills: Proficient in analyzing metrics, implementing KPIs, and using project management tools (e.g., HubSpot, Asana, or Monday.com).

· Communication: Excellent verbal and written communication skills with the ability to influence senior leadership.

· Adaptability: Proven track record of managing change in rapidly scaling organizations.

Nice to Have:

• Experience in the healthcare or SaaS industry.
• Knowledge of advanced data analytics tools.
• PMP certification or similar project management credentials.
• Experience with EMR, CRM, or practice management software deployment.

What is in it for you:

At BoomerangFX, we believe in providing more than just a competitive salary and generous paid time off – we offer a unique opportunity to be part of a high growth, and game changing environment.

• Salary: $90,000-$100,000 + 30% End-of-Year discretionary Bonus.
• Entrepreneurial Mindset: We believe in creating an environment that encourages ownership, innovation, and collaboration.
• Growth-Driven: We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals who are committed to mutual growth, learning, and achieving goals together for a company headed towards IPO.
• Competitive Salary and Benefits: We offer a competitive salary with a bonus component tailored to your skills and experience, along with comprehensive benefits that include health, dental, and vision coverage, retirement plans, and performance-based bonuses.
• High performers are celebrated and rewarded: With a results-driven culture, you’ll have opportunities to shine, grow, and reap the benefits of your contributions through generous performance-based incentives and advancement opportunities.

Accessibility Statement:

BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals for our career opportunities and are dedicated to accommodating people with disabilities. If you need accommodation at any stage of the application process, please contact us at [e-mail].

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Management, and Human Resources

• Industries

  Software Development

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