Director, Operations

BJRC Recruiting; Oakville; On-site; CAD 140,000 - 190,000; Full time

Job summary

BJRC Recruiting is seeking a Director of Operations for a growing Canadian e-commerce company in Oakville, Ontario. The role blends strategic oversight with hands-on execution, from warehouse floor leadership to ERP system deployments and data-driven optimization.

The ideal candidate has 10+ years in operations leadership within e-commerce or multi-site distribution, with proven ERP/WMS/OMS experience and a hands-on approach to improve inventory visibility and logistics across Canada, the U.S.,

Qualifications

• 10+ years of progressive operations leadership in e-commerce or multi-site distribution.
• Experience with ERP/WMS/OMS implementations and technology adoption.
• Strong knowledge of inventory, freight, cross-border logistics, and Amazon FBA.

Responsibilities

• Lead and develop the Canadian fulfillment team, driving KPIs, efficiency, safety, quality, and SOP development.
• Oversee inventory, logistics, freight, and distribution across Canadian, U.S., and Amazon FBA operations.
• Play a key role in the ERP/WMS implementation, improving systems, workflows, automation, and inventory visibility.
• Lead cross-functional operational improvement projects, managing timelines, resources, budgets, and measurable outcomes.

Skills

Operations leadership

ERP/WMS/OMS implementations

Inventory management

Cross-border logistics

Data-driven process optimization

Warehouse operations

Tools

ERP software

WMS

OMS

Job description

Director of Operations | E-Commerce & Supply Chain

Our client is a growing Canadian e-commerce company experiencing consistent year-over-year growth and entering an exciting phase of operational expansion. They are looking to add a hands‑on, tech-forward Director of Operations to help stabilize, optimize, and scale their fulfillment and supply chain infrastructure.

This is an opportunity for an operations leader who enjoys being both strategic and hands‑on — someone who can lead a warehouse team in the morning, work through an ERP implementation in the afternoon, and use data and technology to continuously improve the business.

Key Responsibilities

• Lead and develop the Canadian fulfillment team, driving KPIs, efficiency, safety, quality, and SOP development.
• Oversee inventory, logistics, freight, and distribution across Canadian, U.S., and Amazon FBA operations.
• Play a key role in the ERP/WMS implementation, improving systems, workflows, automation, and inventory visibility.
• Lead cross‑functional operational improvement projects, managing timelines, resources, budgets, and measurable outcomes.

Ideal Candidate

• 10+ years of progressive operations leadership within e-commerce, consumer goods, fulfillment, or multi‑site distribution.
• Proven experience with ERP, WMS, or OMS implementations/migrations and a strong aptitude for technology and automation.
• Deep knowledge of inventory management, warehouse operations, freight, LTL/FTL, cross‑border logistics, and Amazon FBA.
• A hands‑on, data‑driven process builder who is comfortable moving between the warehouse floor, systems implementation, and strategic initiatives.