Director, Operational Risk Management, Personal & Commercial Operations

RBC; Toronto; On-site; CAD 160,000 - 210,000; Full time

Job summary

RBC in Toronto is seeking a Director to lead Operational Risk Management for Personal and Commercial Operations. You will design and execute enterprise-wide risk practices, partner with the business to identify risks, implement resilient controls, and ensure compliance with RBC standards while enabling growth.

This high-visibility role manages a team, provides strategic risk counsel to senior management and governance committees, monitors risk exposures, and shapes the organization’s ability to

Qualifications

• Strong knowledge of risk management frameworks and internal control principles.
• Proven experience leading teams and cross-functional stakeholders.
• Deep knowledge of banking operations and business models.
• Excellent communication and documentation skills.
• Analytical, problem-solving, and quantitative capabilities.
• Ability to manage multiple priorities and complex programs.

Responsibilities

• Lead the implementation of operational risk practices across Personal & Commercial Operations (PCO).
• Provide executive risk reporting to Personal and Commercial Banking leaders and governance committees.
• Guide trigger events and assess impact on the risk profile; develop mitigation strategies.
• Monitor control effectiveness and drive remediation with Risk Owners and stakeholders.
• Develop relationships across first, second, and third lines of defense.
• Ensure ongoing compliance with applicable Operational Risk policies and standards.
• Build and mentor a high-performing operational risk team.

Skills

Leadership

Operational risk management

Stakeholder collaboration

Executive communication

Governance and controls

Education

Bachelor’s degree

Job description

What is the opportunity?

The Director in this role leads Operational Risk Management for Personal and Commercial Operations, designing and executing on enterprise-wide operational risk practices, from risk and controls frameworks to risk assessments to monitoring and mitigation strategies. As a first-line-of-defense leader, you’ll partner with the business to identify risks, implement resilient controls, and ensure compliance with RBC’s standards and procedures while enabling growth. This is a high impact role with significant visibility, where you’ll manage a team, provide strategic risk counsel to senior management and governance committees, and shape RBC’s ability to anticipate and manage operational risks effectively within Personal and Commercial Operations (PCO).

Job Description

What will you do?

• Lead the implementation and sustainment of operational risk management practices within Personal & Commercial Operations, including the management of Risk Triage and Assessment (RTA) process, internal control, risk and control self-assessments and registers, and internal / external operational risk events
• Provide executive risk reporting and insights on their Operational Risk Profiles to Personal and Commercial Banking leaders and governance committees, identifying key operational risk exposures and assessing their impact on business objectives
• Provide guidance and manage key trigger events (e.g., project/initiative change risk assessments, external and internal events, etc.), assessing exposure impact on the business’ operational risk profile, evaluating process / control enhancements, and developing mitigation strategies and action plans as warranted
• Monitor control effectiveness, escalating material gaps and working with Risk Owners and stakeholders to recommend action plans
• Develop and maintain effective relationships and routines with first, second and third line of defense risk, governance, and control teams
• Ensure ongoing compliance with all applicable Operational Risk policies, standards, and procedures
• Build and lead high-performing operational risk team; develop team expertise and career growth

What will you need to succeed?

Must-have:

• Strong understanding of operational risk management frameworks / practices and internal control principles
• Demonstrated leadership experience managing teams and cross-functional stakeholders
• In-depth knowledge of Personal and/or Commercial Banking operations and business models
• Excellent communication and documentation skills; ability to articulate complex risk concepts to diverse audiences
• Strong analytical, problem-solving, and quantitative capabilities
• Ability to collaborate across teams and manage relationships with Risk Owners and stakeholders
• Demonstrated ability to manage multiple priorities, prioritize deliverables, and lead / execute complex programs
• Commitment to compliance and governance standards; attention to detail
• Prior experience in operational risk or risk management

Nice to have:

• Proficiency in Operational Risk Management Systems (ORMS) / Archer and/or Enterprise Issue Management (EIM) platform
• Background in first or second-line risk functions or internal audit
• Knowledge of RCSA and Risk Standard and/or ICMP/ICMS framework and control design
• Project management or change management experience
• Bachelor’s degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Make meaningful impact on RBC's operational risk and control environment across major business divisions
• Develop deep expertise in enterprise risk governance and internal controls
• Lead and mentor a high-performing risk team
• Provide strategic counsel to senior executives and opportunity to influence strategic outcomes
• Work with cross-functional teams across RBC's most important business units
• Grow in a dynamic, evolving risk landscape with strong development support
• Contribute to RBC's reputation for governance excellence and risk management leadership, sharing operational risk culture

Job Skills

Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-14

Application Deadline: 2026-09-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.