Director, Operational Risk Management, Personal & Commercial Operations

Socket.dev; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

RBC is seeking a Director of Operational Risk Management to lead risk practices for Personal and Commercial Operations in Toronto. You will design enterprise-wide risk controls, partner with the business, and provide strategic risk counsel to senior management and governance committees.

You will build a high-performing team, ensure compliance with risk policies, and drive mitigation strategies across the organization to support growth and resilience.

Qualifications

• Strong understanding of operational risk frameworks and internal controls.
• Experience leading teams and cross-functional partners.
• Deep knowledge of Personal/Commercial Banking operations.
• Excellent communication and documentation skills.
• Analytical, problem-solving and quantitative abilities.
• Ability to collaborate with Risk Owners and stakeholders.
• Proven ability to manage multiple priorities and complex programs.
• Commitment to governance and compliance.
• Prior experience in operational risk or risk management.

Responsibilities

• Lead the implementation and sustainment of operational risk management practices within Personal & Commercial Operations.
• Provide executive risk reporting and insights on Operational Risk Profiles to banking leaders and governance committees.
• Provide guidance and manage key trigger events, assessing exposure and developing mitigation strategies.
• Monitor control effectiveness, escalate material gaps, and work with Risk Owners to address gaps.
• Develop and maintain relationships with first/second/third line of defense risk, governance, and control teams.
• Ensure ongoing compliance with Operational Risk policies, standards, and procedures.
• Build and lead a high-performing operational risk team and develop career growth.

Skills

Operational risk frameworks

Team leadership

Banking operations knowledge

Communication skills

Analytical thinking

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

ORMS

Archer

EIM

Job description

Job Description

What is the opportunity? The Director in this role leads Operational Risk Management for Personal and Commercial Operations, designing and executing on enterprise-wide operational risk practices, from risk and controls frameworks to risk assessments to monitoring and mitigation strategies. As a first-line-of-defense leader, you’ll partner with the business to identify risks, implement resilient controls, and ensure compliance with RBC’s standards and procedures while enabling growth. This is a high impact role with significant visibility, where you’ll manage a team, provide strategic risk counsel to senior management and governance committees, and shape RBC’s ability to anticipate and manage operational risks effectively within Personal and Commercial Operations (PCO).

What will you do?

• Lead the implementation and sustainment of operational risk management practices within Personal & Commercial Operations, including the management of Risk Triage and Assessment (RTA) process, internal control, risk and control self-assessments and registers, and internal / external operational risk events
• Provide executive risk reporting and insights on their Operational Risk Profiles to Personal and Commercial Banking leaders and governance committees, identifying key operational risk exposures and assessing their impact on business objectives
• Provide guidance and manage key trigger events (e.g., project/initiative change risk assessments, external and internal events, etc.), assessing exposure impact on the business’ operational risk profile, evaluating process / control enhancements, and developing mitigation strategies and action plans as warranted
• Monitor control effectiveness, escalating material gaps and working with Risk Owners and stakeholders to recommend action plans
• Develop and maintain effective relationships and routines with first, second and third line of defense risk, governance, and control teams
• Ensure ongoing compliance with all applicable Operational Risk policies, standards, and procedures
• Build and lead high-performing operational risk team; develop team expertise and career growth

What will you need to succeed?

Must-have

• Strong understanding of operational risk management frameworks / practices and internal control principles
• Demonstrated leadership experience managing teams and cross-functional stakeholders
• In-depth knowledge of Personal and/or Commercial Banking operations and business models
• Excellent communication and documentation skills; ability to articulate complex risk concepts to diverse audiences
• Strong analytical, problem-solving, and quantitative capabilities
• Ability to collaborate across teams and manage relationships with Risk Owners and stakeholders
• Demonstrated ability to manage multiple priorities, prioritize deliverables, and lead / execute complex programs
• Commitment to compliance and governance standards; attention to detail
• Prior experience in operational risk or risk management

Nice to have

• Proficiency in Operational Risk Management Systems (ORMS) / Archer and/or Enterprise Issue Management (EIM) platform
• Background in first or second-line risk functions or internal audit
• Knowledge of RCSA and Risk Standard and/or ICMP/ICMS framework and control design
• Project management or change management experienceBachelor’s degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Make meaningful impact on RBC's operational risk and control environment across major business divisions
• Develop deep expertise in enterprise risk governance and internal controls
• Lead and mentor a high-performing risk team
• Provide strategic counsel to senior executives and opportunity to influence strategic outcomes
• Work with cross-functional teams across RBC's most important business units
• Grow in a dynamic, evolving risk landscape with strong development support
• Contribute to RBC's reputation for governance excellence and risk management leadership, sharing operational risk culture

Job Skills

Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-14

Application Deadline: 2026-09-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.