Director of Underwriting Quality & Compliance

Kibbi Technologies Inc.; Toronto; Hybrid; CAD 134,000 - 184,000; Full time

Benefits offered by this job

Hybrid work

Company share ownership program

Pension and RRSP contributions

Paid volunteer days

Tuition assistance

Diversity and inclusion programs

Job summary

Definity is seeking a Quality Review & Compliance Director to provide strategic leadership across underwriting quality, compliance, and risk management for Commercial Insurance portfolios. This role drives governance frameworks, regulatory alignment, and performance oversight to promote underwriting excellence and continuous improvement.

You will lead a distributed team and partner with senior leaders to implement process enhancements and robust reporting.

Qualifications

• 10+ years in Commercial Insurance underwriting, quality assurance, risk management, or governance.
• Proven leadership in complex, multi-stakeholder environments.
• Strong understanding of underwriting principles, governance, and risk controls.
• Experience with enterprise reporting, audits, and compliance processes.
• Excellent communication, presentation, and stakeholder management skills.
• Advanced proficiency in data analysis and executive-level reporting.

Responsibilities

• Lead national underwriting quality review governance across Commercial Insurance portfolios.
• Oversee underwriting audits and quality reviews for consistency and compliance with established standards.
• Manage a distributed Quality Review function, partnering with regional groups.
• Analyze and report quality results, identifying trends, risks, and opportunities for improvement.
• Develop and present executive dashboards and recommendations to senior leadership and governance committees.
• Lead compliance and risk management activities, including reporting and risk control matrices.
• Oversee Business Continuity Planning, testing, and operational resilience initiatives.
• Ensure regulatory compliance and customer fairness obligations.
• Partner with business leaders to drive continuous improvement and system enhancements.

Skills

Leadership

Governance

Risk management

Data analysis

Stakeholder management

Education

Undergraduate degree in Business/Finance/Insurance

Tools

Data analysis tools

Job description

Definity is seeking a Quality Review & Compliance Director to provide strategic leadership across underwriting quality, compliance, and risk management for Commercial Insurance portfolios. This role drives governance frameworks, regulatory alignment, and performance oversight to promote underwriting excellence and continuous improvement.

You will lead a distributed team and partner with senior leaders to implement process enhancements and robust reporting.