Claims Team Leader - Fraud & SIU Specialist

Definity Financial Corporation; Vancouver; Hybrid; CAD 88,000 - 138,000; Full time

Benefits offered by this job

Company share ownership program

Incentive program

Pension and RRSP contributions

Volunteer days and matching

Tuition assistance

Inclusion and wellbeing programs

Product discounts

Job summary

Definity Financial Corporation is seeking a Claims Team Leader to guide a team of Claims Representatives handling auto and property claims with a strong fraud focus. You will coach, monitor performance, and improve processes to ensure high-quality outcomes.

You will lead staffing, training, and audits while managing expenses and maintaining service level targets. Excellent analytical, organizational, and communication skills are essential.

Qualifications

• University degree in any discipline or college diploma in a related field or the CIP designation.
• Minimum of 5 years' experience in Accident Benefits with a fraud/SIU focus and/or previous leadership experience.
• Computer proficient in MS Word and Excel.
• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

Responsibilities

• Lead, coach, and develop a team of Claims Representatives to ensure timely, efficient, and high-quality handling of auto and property claims.
• Monitor claims intake, pending inventories, file quality, reserves, and service levels to meet objectives.
• Provide ongoing coaching, mentoring and performance feedback; identify development opportunities.
• Analyze workflows and claims processes; implement improvements to enhance effectiveness.
• Assist with staffing activities, including interviewing and recommending hires.
• Conduct audits by reviewing claims files and providing feedback.
• Manage expenses and annual operating budget for the team.
• Conduct interviews for vacancies within the team or line.

Skills

Fraud/SIU focus

Leadership

Analytical skills

MS Word & Excel

Communication

Education

University degree or college diploma

CIP designation

Tools

MS Word

MS Excel

Job description

Definity Financial Corporation is seeking a Claims Team Leader to guide a team of Claims Representatives handling auto and property claims with a strong fraud focus. You will coach, monitor performance, and improve processes to ensure high-quality outcomes.

You will lead staffing, training, and audits while managing expenses and maintaining service level targets. Excellent analytical, organizational, and communication skills are essential.