Director of Store Operations- FUTURE OPPORTUNITIES

Eataly; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Eataly seeks a Director of Store Operations to lead store functions, ensuring exceptional guest service and operational excellence. This full-time role involves strategic planning, team management, and collaboration across departments in a vibrant environment dedicated to Italian food. Join us as we expand in North America!

Benefits

Paid Time Off

RRSP with company match

Free daily family meal

Employee discounts at Eataly

Product and Italian cuisine classes

Qualifications

• 8+ years of management experience in high-volume restaurant or retail.
• Passion for Italian food and hospitality required.
• Experience with Italian cuisine and wine is preferred.

Responsibilities

• Oversee daily store operations ensuring standards are met.
• Manage labor, costs, inventory, and regulatory compliance.
• Analyze sales data and guest feedback to inform decisions.

Skills

Leadership

Communication

Problem-Solving

Organizational Skills

Analytical Abilities

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Director of Store Operations - FUTURE OPPORTUNITIES

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Each Eataly location is unique, reflecting its own character and theme, but all share the goal of providing our guests with :

• High-quality Italian, local, and homemade products for shopping
• Educational experiences through classes and product knowledge

If you are interested in joining our team and are flexible with your job search timeline, we welcome your application! We are seeking candidates with mobility and a desire for growth, as we expand across major North American cities.

The Director of Store Operations manages all aspects of a store’s complex operations. Working with senior leadership, this role involves planning and executing strategies to enhance sales, profitability, and create a positive environment for guests and team members, aligned with Eataly’s mission.

This position reports directly to the VP of Operations and manages the store’s leadership team across Restaurants, Retail, Quick Service, Culinary, and Facilities. It also collaborates with Marketing, Finance, and Human Resources to meet organizational goals.

• Collaborate with corporate and global senior leadership to understand company strategy and develop store-specific operational plans aligned with business objectives.
• Oversee daily store operations, ensuring standards are met in guest service, financial performance, safety, and efficiency.
• Lead management of labor, costs, inventory, regulatory compliance, pricing, and merchandising.
• Manage the store operations budget, implementing cost control measures while maintaining quality standards.
• Establish and monitor KPIs to evaluate and improve store performance.
• Analyze sales data, guest feedback, and other metrics to inform decisions.
• Foster interdepartmental collaboration and communicate regularly with store leaders on performance and initiatives.
• Serve as the final decision-maker for store-related issues.
• Motivate and develop the team by setting expectations and leading by example.
• Partner with HR on hiring, performance reviews, and terminations.
• Represent the store within the community and to guests.
• Perform other duties as assigned.
• Bachelor’s Degree
• 8+ years management experience in a high-volume, fast-paced restaurant or retail environment
• Passion for Italian food and hospitality
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional leadership, communication, and team-building skills
• Strong problem-solving, organizational, and analytical abilities
• Experience with Italian cuisine and wine is highly preferred

The annual salary range for this role is $100,000 - $140,000.

Benefits and Perks include :

• Paid Time Off
• RRSP with company match
• Free daily family meal
• Employee discounts at Eataly
• Product and Italian cuisine classes
• And more!

Eataly is an equal opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, religion, national origin, age, disability, or other protected characteristics. We also comply with all applicable laws regarding employment practices and background checks. Please inform Human Resources if you require accommodations during the application process.