Director of Store Operations- FUTURE OPPORTUNITIES

Eataly Group; Old Toronto; On-site; USD 100,000 - 140,000; Full time

Job summary

An exciting opportunity awaits as a Director of Store Operations at a renowned marketplace specializing in artisanal Italian food. This pivotal role involves overseeing complex operations, driving sales, and ensuring a positive experience for guests and team members. You will work closely with senior leadership to create and implement strategies that align with the company’s mission. If you are passionate about Italian cuisine and have a wealth of management experience, this is your chance to join a dynamic team that values growth and collaboration in a vibrant environment. Your leadership will inspire and motivate a dedicated team while ensuring operational excellence.

Benefits

Paid Time Off

RRSP with company match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Qualifications

• 8+ years of management experience in a fast-paced restaurant or retail environment.
• Strong working knowledge of Microsoft Office tools is essential.

Responsibilities

• Oversees all aspects of store operations to ensure Eataly standards are met.
• Collaborates with leadership to develop and implement strategic plans.

Skills

Management Experience

Communication Skills

Leadership Skills

Problem-Solving Skills

Organizational Skills

Analytical Skills

Knowledge of Italian Cuisine

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Director of Store Operations - FUTURE OPPORTUNITIES

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America.

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

Responsibilities:

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives.
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety.
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising.
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards.
• Establishes and monitors KPIs to measure and improve store performance.
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions.
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives.
• Serves as the final decision-making point of contact in addressing problems related to the store.
• Motivates, inspires, and develops team through setting clear expectations and leading by example.
• Partners with HR to be actively involved in hiring, performance reviews, and terminations.
• Represents the store to the community and guests.
• Performs other duties as required or assigned.

Minimum Requirements:

• Bachelor’s Degree.
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment.
• Passion for Italian food and hospitality.
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
• Exceptional communication, leadership, motivational, and team-building skills.
• Demonstrated problem-solving, organizational, analytical, and business management skills.
• Experience with Italian cuisine and wine highly preferred.

The annual compensation for this role is $100,000 - $140,000.

Benefits and Perks:

• Paid Time Off.
• RRSP with company match.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.