Director Of Sales

Mimak Care Corporation; Toronto; Remote; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-based bonus

Remote flexibility

Job summary

Mimak Care Corporation is seeking a Director of Sales to lead the Account Manager team and oversee the full client lifecycle—from onboarding and service delivery to retention and expansion. This remote role in Canada requires a client-focused operator who can build scalable systems and drive growth across markets.

The ideal candidate has 5–8 years in client services or operations leadership, experience in healthcare staffing or B2B services, and a proven ability to coach teams, negotiate with

Qualifications

• Bachelor's degree required; MBA or equivalent graduate degree strongly preferred.
• 5–8 years of progressive experience in client services, account management, or operations leadership.
• Minimum 3 years in a senior leadership role managing teams and driving operational excellence.
• Proven experience in service delivery or workforce solutions within healthcare staffing or similar B2B industries.
• Expertise in scaling client operations, building systems, and coaching high-performing teams.
• Strong communication, negotiation, and stakeholder management capabilities.
• Analytical mindset with the ability to derive strategic insights from data.
• Comfortable leading in fast-paced, high-growth, and ambiguous environments.

Responsibilities

• Oversee Account Manager team across Canada; manage full client lifecycle from onboarding to retention and expansion.
• Establish performance metrics, goals, and development pathways for the team.
• Develop scalable workflows and SOPs to ensure consistency and quality.
• Monitor workforce planning to ensure staffing fulfillment and proactive coverage.
• Identify upselling/cross-selling opportunities and drive account growth.
• Lead market expansion initiatives and build regional leadership infrastructure.
• Maintain CRM and analytics dashboards and report key client success metrics.

Skills

Leadership

Account management

Operations leadership

Healthcare industry knowledge

Analytical mindset

Communication

Stakeholder management

Growth mindset

Education

Bachelor's degree

MBA or equivalent

Tools

CRM software

Analytics tools

Job description

Job Title: Director of Sales

Job Title: Director of Sales

Location: Remote (Canada) + Client Visits

Reports to: Executive Director

Employment Type: Full-Time, Permanent

About Mimak Care

Mimak Care is a rapidly scaling healthcare staffing agency committed to connecting qualified professionals with long-term care, retirement, and community health organizations across Canada. As we expand nationally, we are seeking a mission-driven leader who can build and scale client success operations while ensuring exceptional service delivery, retention, and sustainable growth.

Job Summary

The Director of Sales will serve as a strategic and operational leader responsible for overseeing our Account Manager team and managing the full client lifecycle, from onboarding and service delivery to retention and expansion. This high-impact role requires someone who is deeply client-focused, operationally sound, and growth-minded, with the ability to both lead and execute. The successful candidate will establish foundational systems, build future regional/sector leadership infrastructure, and help drive Mimak Care's market expansion.

Key Responsibilities

Client Strategy & Relationship Leadership

• Serve as the senior point of contact for strategic accounts and build trusted partnerships with client decision-makers.
• Oversee client relationship management strategy to ensure outstanding service delivery and long-term satisfaction.
• Lead quarterly business reviews and strategic check-ins with key accounts.
• Guide Account Managers in developing tailored client success plans to meet workforce goals.

Team Leadership & Operational Oversight

• Manage and mentor a growing team of Account Managers across Canada.
• Establish performance metrics, goals, and development pathways to support team success.
• Foster a culture of ownership, accountability, and continuous improvement.
• Ensure coordination between client-facing teams and internal recruitment/staffing teams for optimal service execution.

Service Delivery Optimization

• Develop scalable workflows and SOPs that enhance operational consistency and quality.
• Oversee workforce planning to ensure 100% staffing fulfillment and proactive coverage strategies.
• Track client feedback and internal service KPIs to continuously improve client experience.

Growth & Account Expansion

• Support Account Managers in identifying and executing upselling and cross-selling opportunities.
• Partner with leadership to define account growth goals and implement client retention strategies.
• Monitor account health and proactively manage client risk or disengagement.

Expansion Support & Infrastructure Development

• Lead operational planning and resource management for market expansion initiatives.
• Establish and collaborate with emerging regional and sector-specific leaders to ensure smooth transitions and consistent service quality.
• Develop scalable client service models that support Mimak Care’s growth into new geographic or service domains.

Data & Strategic Reporting

• Own the reporting of key client success metrics (e.g., retention, satisfaction, revenue).
• Provide strategic recommendations to leadership using real-time data and market insights.
• Maintain CRM and analytics dashboards that support data-driven decision-making across the organization.

Qualifications & Experience

• Bachelor's degree required; MBA or equivalent graduate degree strongly preferred.
• 5-8 years of progressive experience in client services, account management, or operations leadership.
• Minimum 3 years in a senior leadership role managing teams and driving operational excellence.
• Proven experience in service delivery or workforce solutions within healthcare staffing or similar B2B industries.
• Expertise in scaling client operations, building systems, and coaching high-performing teams.
• Strong communication, negotiation, and stakeholder management capabilities.
• Analytical mindset with the ability to derive strategic insights from data.
• Comfortable leading in fast-paced, high-growth, and ambiguous environments.

Why Join Mimak Care?

• Competitive salary + performance-based bonus.
• Remote flexibility with opportunities for in-person collaboration.
• Opportunity to shape a high-impact function during a pivotal growth phase.
• Meaningful mission improving access to care through better workforce solutions.
• Collaborative, values-driven leadership and team culture.

If you're a strategic operator who thrives in client-focused environments and you're excited to build something that makes a real impact in healthcare - we'd love to hear from you.