Senior Account Executive - Remote Canada

Smile Digital Health; Toronto; Remote; CAD 130,000 - 140,000; Full time

Benefits offered by this job

Remote Work Environment

Flexible Time Away From Work Policy (P

Competitive Salary and Health/Medical

RRSP/TFSA/401K Employee Contribution

Life and Disability

Employee Assistance Program

FHIR Study Program and Skillsoft

Super HAPI Fun Club

Job summary

Smile Digital Health is seeking an Account Executive to own the full sales cycle from prospects to renewal across the Canadian and US markets. You will develop strategy, close deals, and manage key accounts while upholding integrity and customer service excellence.

You will build relationships with stakeholders, collaborate with cross-functional teams, and drive growth through contract opportunities and product adoption.

Qualifications

• 5-10+ years of progressive sales and quota-carrying experience in B2B software or technology sales.
• Post-secondary education in business or related field.
• Strong knowledge of Canadian and US healthcare industry drivers.
• Experience delivering complex client-focused solutions.
• Consulting with executives across organizations.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent negotiating, multi-tasking and pressure handling.
• Clear written and verbal communication skills.
• Proficient with software including Windows/Mac, Google Suite, Salesforce (CRM) (preferred).

Responsibilities

• Develop and manage end-to-end sales cycles from lead generation to deal closure and account management.
• Generate new sales leads and opportunities through networking, prospecting, and marketing resources.
• Lead target account selling, including qualification, scoping, closing strategies and negotiations.
• Build strong relationships with customer stakeholders to understand goals and drive contract growth.
• Collaborate with cross-functional teams to resolve escalations and ensure timely deliverables.
• Present insightful business reviews aligning with client initiatives and program performance.
• Oversee contract negotiations and ensure customer expectations are met.
• Maintain Salesforce CRM with up-to-date sales funnel and opportunities.
• Monitor competitive landscape to tailor proposals and pricing.
• Stay informed on Smile Digital Health solutions and product capabilities.
• Coordinate pre-planning meetings and post-call briefs as needed.
• Meet or exceed sales quotes and maintain a robust pipeline.

Skills

B2B software sales

Sales closing

Negotiation skills

Communication skills

Prospecting & lead generation

Education

Post-secondary education in business or related field

Tools

Salesforce (CRM)

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We helpgenerate andliberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

The Account Executive is responsible for leading the full end-to-end sales cycle, sales and account management strategy development and identifying growth opportunities in assigned territory and accounts. This role will manage the sales cycle from lead generation, proposal and contract negotiations, through to deal closure and account management. This role is expected to meet or exceed the sales goals established by the Company while delivering the highest standard of integrity, quality, and customer service to our clients.

Responsibilities:

1. Develop and manage sales and account management strategies to optimize successful target account selling and deal closure as well as efficiently identifying opportunities for contract growth on existing accounts.
2. Generate new sales leads and identify new opportunities through networking and prospecting, including cold calling and utilizing the internal services provided to the sales team, by the company (i.e. marketing and public relations activities).
3. Lead target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).
4. Build strong and sustainable relationships with varying levels of customer stakeholder(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and identify opportunities for contract growth.
5. Collaborate closely with cross-functional teams to manage and resolve escalated customer challenges and roadblocks.
6. Develop and present insightful business reviews for client’s program performance that align with strategic initiatives.
7. Oversee and drive contract negotiations.
8. Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner.
9. Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth.
10. Collaborate with Partners to extend reach and drive product adoption.
11. Maintain sales funnel documentation and updates on a weekly basis in Salesforce (CRM).
12. Maintain a real-time understanding of the competitive landscape to understand win-based proposals and pricing.
13. Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.
14. Drive and coordinate sales pre-planning meetings and post-call briefs, as needed.
15. Meet or exceed established sales quotes as well as maintain a robust sales pipeline.

Requirements:

1. 5-10+ of progressive sales and closing expertise and quota-carrying experience with B2B software or technology sales, dealing with long sales cycles and average deal values of $500K or more.
2. Post-Secondary education in business or related field of study or comparable related work experience.
3. Strong knowledge of Canadian and US healthcare industry drivers including providers, payers, clearinghouses, medical device companies, and government agencies.
4. Experience delivering complex client-focused solutions to meet customer needs.
5. Previously demonstrated experience in consulting with varying levels of organizations including executives.
6. Proven creative problem-solving approach with strong analytical skills and attention to detail.
7. Strong negotiating skills, with the ability to prioritize, multi-task and work under pressure.
8. Excellent and clear written and verbal communication skills.
9. Ability to effectively and efficiently use software including Windows/Mac, Google Suite, Salesforce (CRM), preferred.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence.

$130,000 - $140,000 a year

Salary published is base only

Some of the benefits we offer:

• * Remote Work Environment
• * Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• * Competitive Salary and Health/Medical Benefits
• * RRSP/TFSA/401K Employee Contribution
• * Life and Disability
• * Employee Assistance Program
• * FHIR Study Program and Skillsoft Learning
• * Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.