Director of Revenue Operations

Gorgias; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

Gorgias is seeking a Director of Revenue Operations to lead its RevOps team in optimizing customer journeys and achieving revenue targets. This role involves strategic initiatives, cross-functional collaboration, and enhancing organizational efficiency within a dynamic B2B SaaS environment. The ideal candidate will have a strong background in revenue operations and experience with GTM systems.

Benefits

5-week vacation

Paid sick leave (15 days)

6 weeks full remote / year

Paid parental leave (16 weeks)

MacBook Pro

CAD $400 / month for lunch expenses

Private health insurance and retirement pension

Up to CAD $900 to set up your home workstation

Up to CAD $2600 of learning material and wellness support per year

Quarterly online summits and annual offsite retreats

Qualifications

• 3+ years in a leadership capacity in Revenue Operations or Sales Operations.
• Experience in a B2B SaaS company and E-Commerce preferred.
• Proven track record in optimizing revenue operations.

Responsibilities

• Develop and execute a comprehensive revenue operations strategy.
• Lead and mentor the RevOps team, fostering collaboration.
• Drive the adoption and optimization of core GTM systems.

Skills

Analytical skills

Collaboration

Data-driven culture

Tools

HubSpot

Salesforce

Gong

Vitally

Job description

Join to apply for the Director of Revenue Operations role at Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About The Revenue Ops Team

The RevOps team is the backbone of Gorgias’s GTM team, ensuring the seamless alignment of sales, marketing, partnerships, and customer success teams. With a focus on optimizing the customer journey, our mission is to drive cohesive, data-driven strategies across all go-to-market (GTM) activities. As Gorgias continues to innovate and introduce new product lines, the RevOps team is pivotal in setting every GTM team up for success, directly contributing to our common revenue goals.

About The Role

As the Director of Revenue Operations, you will lead our RevOps team to drive strategic initiatives, foster cross-functional collaboration, and enhance organizational efficiency. Reporting directly to the Chief Revenue Officer, you will play a pivotal role in navigating our transition to an AI-powered customer experience platform. Your focus will be on leading change management, driving data-driven decision-making, and fostering a culture of excellence and collaboration across the organization.

What You’ll Do

• Develop and execute a comprehensive revenue operations strategy aligned with company goals, focusing on optimizing the customer journey and achieving revenue targets.
• Establish and track key performance metrics and benchmarks to measure the effectiveness of GTM teams and identify areas for continuous improvement.
• Create and execute a quarterly RevOps roadmap, addressing quantitative and qualitative challenges while communicating progress and outcomes to stakeholders.
• Lead and mentor the RevOps team, including analysts and managers, fostering a culture of collaboration, innovation, and professional development.
• Collaborate with cross-functional teams, including sales, marketing, partnerships, customer success, and finance, to ensure alignment and efficiency in achieving go-to-market objectives.
• Uphold high data quality standards across the organization, ensuring data relevance, accuracy, and reliability to support strategic decision-making.
• Drive the adoption and optimization of core GTM systems such as HubSpot, Gong, Vitally, and Salesforce, ensuring each team has the necessary tools for success.
• Lead cross-functional projects and initiatives, facilitating collaboration and achieving shared objectives across teams.
• Evaluate new product launches and initiatives, driving rapid iteration and improvement based on identified gaps and opportunities.
• Foster a culture of excellence, collaboration, and continuous learning within the RevOps team and across the organization.

Who You Are

• Extensive experience in Revenue Operations, Sales Operations, or related roles within a B2B environment, with 3+ years in a leadership capacity.
• Experience in a B2B SaaS company and E-Commerce is strongly preferred.
• Proven track record of success in optimizing revenue operations, driving revenue growth, and fostering a data-driven culture.
• Strong proficiency in GTM systems such as HubSpot, Gong, Vitally, Salesforce, etc., with experience in implementing and optimizing these tools.
• Excellent analytical skills with the ability to leverage data insights to inform decision-making and drive continuous improvement.
• Demonstrated experience in leading cross-functional projects and initiatives, showcasing your ability to facilitate collaboration and achieve shared objectives.
• Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts and strategies clearly to a diverse range of stakeholders.

Perks and Benefits

• 5-week vacation
• Paid sick leave (15 days)
• 6 weeks full remote / year
• Paid parental leave (16 weeks)
• MacBook Pro
• CAD $400 / month for lunch expenses (you’ll have your own Gorgias credit card)
• Private health insurance and retirement pension
• Up to CAD $900 to set up your home workstation
• Up to CAD $2600 of learning material and wellness support per year, including books, courses, coaching, and wellness budgets
• Quarterly online summits and annual offsite retreats

Diversity & Inclusion at Gorgias

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. We believe diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations during the application or interview process, please contact us at [e-mail]. Let’s grow together!

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