Director of Operations (Workday)

Focus on WD; Markham; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus 20% target

Benefits from day one

RSP matching

Hybrid working from Markham

Job summary

Focus on WD in Canada is seeking a Director of HR Operational Excellence to lead the next phase of process improvement, employee experience, and efficiency. The role will build the HR Operational Excellence function and drive end-to-end HR process transformation across a large, complex organisation.

You will partner with HRIS, Workday and ServiceNow teams to standardise, automate and improve HR service delivery, while leading cross-functional initiatives and developing a high-performing team.

Qualifications

• Strong HR Operational Excellence or HR transformation experience.
• Proven end-to-end process redesign experience.
• Strong Workday knowledge.
• Experience working closely with HRIS and Workday teams.
• Genuine people leadership experience.
• Experience leading change through influence.
• Experience within a large or complex organisation.

Responsibilities

• Build and shape the HR Operational Excellence function.
• Lead end-to-end HR process transformation.
• Identify recurring issues and remove root causes.
• Improve employee experience and HR service delivery.
• Work closely with HRIS, Workday and ServiceNow teams.
• Drive standardisation, automation and continuous improvement.
• Lead cross-functional transformation initiatives.
• Influence senior stakeholders across HR, Technology and Operations.
• Lead and develop direct reports.

Skills

People leadership

Change management

Process transformation

Stakeholder influence

Tools

Workday

HRIS

ServiceNow HRSD

Job description

The organisation supports more than 30,000 employees and is going through continued growth, acquisitions and HR transformation. Workday and ServiceNow are already in place, and this person will lead the next stage of process improvement, employee experience and operational efficiency.

What you will do

• Build and shape the HR Operational Excellence function
• Lead end-to-end HR process transformation
• Identify recurring issues and remove root causes
• Improve employee experience and HR service delivery
• Work closely with HRIS, Workday and ServiceNow teams
• Drive standardisation, automation and continuous improvement
• Lead cross-functional transformation initiatives
• Influence senior stakeholders across HR, Technology and Operations
• Lead and develop direct reports

What we need

• Strong HR Operational Excellence or HR transformation experience
• Proven end-to-end process redesign experience
• Strong Workday knowledge
• Experience working closely with HRIS and Workday teams
• Genuine people leadership experience
• Experience leading change through influence
• Experience within a large or complex organisation

Highly relevant experience

• Unionised environments
• Collective agreements
• Healthcare or frontline workforces
• ServiceNow HRSD
• Lean Six Sigma
• Acquisition or integration activity

Why this role is worth looking at

• Brand-new Director position
• Genuine opportunity to build rather than inherit
• 30,000+ employee environment
• Enterprise-wide transformation
• Direct people leadership
• Significant senior leadership exposure

Package

• 20% target bonus
• 3 personal days
• Benefits from day one
• RSP matching
• Hybrid working from Markham
• Approximately 2 to 3 days per week onsite