Principal Managing Partner

Workday, Inc. (old); Toronto; Sur place; CAD 180 000 - 260 000; Plein temps

Résumé du poste

Workday, Inc. in Toronto seeks a Managing Partner to drive strategic relationships with key clients and oversee a cross-functional, multi-year value activation roadmap. You will align customer objectives with Workday technology and agentic utilization, safeguarding satisfaction and renewals.

With 8+ years in cloud-native HR/finance software and 10+ years in SaaS, you’ll lead a matrixed team, manage expectations, and travel as needed while championing customer success and growth.

Qualifications

• 8+ years direct experience with a cloud-native HR or Finance software as an implementation leader or program/pm
• 10+ years in a software-as-a-service HR/Finance environment at project/program level
• 3+ years in consulting or professional services, preferably with enterprise software

Responsabilités

• Nurture C-level relationships with senior executives to understand strategic vision
• Lead cross-functional teams to deliver a unified customer experience
• Develop and execute a multi-year value activation roadmap aligning objectives with Workday technology
• Drive customer satisfaction and support long-term renewals
• Coordinate across Sales, Services, Product and Marketing for cohesive delivery
• Manage escalations and mitigate deployment risks to ensure success

Connaissances

Executive relationship

Strategic planning

Cross-functional leadership

Travel readiness

Diplomatic coordination

Outils

CRM software

Description du poste

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and through peer networks for learning.

About the Role

As a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. To achieve success, the role ensures two critical elements are in place: an engagement plan that aligns involved workmates with customer counterparts and a customer validated multi-year value activation roadmap.

Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

What You'll Be Doing

• Nurturing C-level Relationships: Fostering strong, authentic connections with C-level and senior executives to understand their strategic vision and encourage trust with Workday
• Advocating for Workday's Vision: Educating customer stakeholders on Workday's agentic vision and how it augments our existing business processes to produce superior outcomes
• Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year value activation roadmap that aligns business objectives with Workday technology and agentic utilization
• Promote Customer Satisfaction: Create a remarkable experience for the customer that smooths future renewals
• Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
• Resolve Escalations: Ensure workmates response to customer concerns in a timely and effective manner
• De-risk Deployments: Monitor initial or follow-on functionality deployments to mitigate execution risk and apply leading practices; may include Steering Committee participation alongside implementation partners
• Ensure Operational Excellence: Maintain accurate contact records of customer interactions in CRM software; where applicable, leverage internal AI tools to efficiently organize information
• Champion Customer Success: Seek customer stories that illustrate impact and identify champions who can speak with prospective customers

About You

Basic Qualifications

• 8+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
• 10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level
• 3+ years of experience in consulting or professional services, preferably with enterprise software solutions

Other Qualifications

• Ability to articulate sophisticated ideas clearly and persuasively
• Experience with diplomatic coordination or collaboration with executives
• Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets
• Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation
• Able to travel up to 40%
• Ready to learn about the Workday platform
• Willing to manifest a little fun for workmates and customers!

Workday Pay Transparency Statement

T he annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this