Director of Operations - Industrial Control Systems

Laurentide Controls Ltd.; Kirkland; On-site; CAD 120,000 - 160,000; Full time

Job summary

Laurentide Controls Ltd. is seeking a Director of Operations for Industrial Control Systems in Kirkland, Quebec.

The role leads service and engineering activities for DeltaV, Ovation, and PACSystems platforms, managing lifecycle services, PMO, and a growing team to deliver projects on time and within budget. The successful candidate will drive growth, oversee workforce planning, ensure quality, and maintain customer satisfaction while aligning with Laurentide’s strategic objectives for Eastern

Qualifications

• Experience delivering automation/engineering projects and lifecycle service contracts.
• Proven ability to develop and communicate clear plans aligned with objectives.
• Ability to work in a team and focus on solutions.
• Autonomy, initiative, and strong communication with internal/external customers.
• Able to work under pressure.

Responsibilities

• Lead service and engineering activities related to industrial control and automation systems.
• Oversee installed systems lifecycle services and PMO; ensure projects meet budgets, deadlines, and quality standards.
• Forecast and hire workforce to achieve financial objectives.
• Develop and implement growth and business development strategies.
• Ensure health and safety policies across teams.

Skills

Leadership

Strategic planning

Forecasting & budgeting

Team leadership

Customer satisfaction

Tools

Emerson DeltaV

Ovation

PACSystems

Job description

Director of Operations - Industrial Control Systems

Job Category: Operations

Requisition Number: DIREC001954

• Posted : November 3, 2026
• Full-Time

Locations

Showing 1 location

Description

DIRECTOR OF OPERATIONS – INDUSTRIAL CONTROL SYSTEMS

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

Reporting to the VP – Systems & Solutions, the Director of Operations leads the service and engineering activities related to industrial control and automation systems, including Emerson DeltaV, Ovation and PACSystems platforms.

The Director of Operations oversees installed systems lifecycle services, systems engineering teams, and our Project Management Office (PMO). They ensure the successful completion of projects, adherence to budgets, deadlines and quality standards, while maintaining customer satisfaction and operational team performance in an environment of growth and continuous improvement.

WHAT YOU BRING TO THE TABLE

Drives sales growth and customer satisfaction:

• Ensure the overall delivery and quality of service offerings to our customers
• Set the required quality standards in the execution of the work to be done by the team
• Be responsible for achieving financial targets (Revenues, Margins & Profits)
• Be responsible for forecasting and hiring the workforce to ensure the achievement of financial objectives in the short, medium, long term
• Ensure the creation and implementation of strategies to support growth and business development

Ensure the productivity, efficiency, and development of the team:

• Oversee the day-to-day operations of all systems and solutions related services
• Provide direct management of the supervisors of the service and engineering team
• Coordinate the development of key performance objectives for functions and direct reportingli>
• Oversee key talent development programs including achievement of required certifications from Emerson and other third parties

Ensure operational excellence:

• In relation to workforce planning, assess current and future workload with a view to forecasting the use and/or hiring of human resources
• Develop strategy for talent acquisition, development, and retention in order to ensure the longterm growth and health of the Systems & Solutions business
• Participate in the recruitment process, hiring as well as the integration of new employees
• Ensure health and safety policies are implemented throughout the teams

General management:

• Assess key investments in equipment, infrastructure and talent
• Communicate strategy and results to employees of the Systems & Solutions service and engineering teams
• Engage with leaders in broader organizational strategic planning
• Communicate to employees the health and safety policies and other policies of Laurentide Controls

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• Experience in delivering automation or engineering projects and lifecycle service contracts
• Strength in developing and communicating clear plans in line with our objectives
• Ability to work in a team and focused on finding solutions
• Professional attitude, ease of communication with people, autonomy, and initiative
• Concern for the satisfaction of external and internal customers
• Able to work under pressure

Strong written and verbal communication skills in French

Written and verbal communication skills in English considered an asset

Knowledge of Emerson DeltaV, Ovation and PACSystems p latforms considered an asset

WORK LOCATION: Kirkland, Quebec. Travelling required ( less than 25%).

ABOUT US

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we: Empower People. Advance Industry.

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.