Director of Operations - Industrial Control Systems

Contrôles Laurentide / Laurentide Controls; Kirkland; On-site; CAD 120,000 - 180,000; Full time

Job summary

Laurentide Controls in Kirkland, Quebec is seeking a Director of Operations for Industrial Control Systems. You will lead service and engineering activities around DeltaV, Ovation, and PACSystems, manage the PMO, and ensure projects meet budgets, deadlines, and quality standards while driving growth.

You will oversee workforce planning, certifications, and customer satisfaction, partnering with leadership to deliver reliable automation solutions across Eastern Canada.

Qualifications

• Experience in delivering automation or engineering projects and lifecycle service contracts.
• Strong planning and communication skills.
• Ability to lead a team and drive solutions.
• Professional, autonomous, and customer-focused.
• French language skills; English an asset.

Responsibilities

• Drive delivery quality and customer satisfaction for automation services.
• Lead service and engineering teams and manage PMO activities.
• Oversee workforce planning, budgets, and growth initiatives.
• Ensure health and safety policies across teams.
• Engage with leadership on strategic planning and investments.

Tools

Emerson DeltaV

Emerson Ovation

PACSystems

Job description

DIRECTOR OF OPERATIONS – INDUSTRIAL CONTROL SYSTEMS

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

Sounds Exciting? Join us

Reporting to the VP – Systems & Solutions, the Director of Operations leads the service and engineering activities related to industrial control and automation systems, including Emerson DeltaV, Ovation and PACSystems platforms.

The Director of Operations oversees installed systems lifecycle services, systems engineering teams, and our Project Management Office (PMO). They ensure the successful completion of projects, adherence to budgets, deadlines and quality standards, while maintaining customer satisfaction and operational team performance in an environment of growth and continuous improvement.

What You Bring To The Table

Drives sales growth and customer satisfaction

• Ensure the overall delivery and quality of service offerings to our customers
• Set the required quality standards in the execution of the work to be done by the team
• Be responsible for achieving financial targets (Revenues, Margins & Profits)
• Be responsible for forecasting and hiring the workforce to ensure the achievement of financial objectives in the short, medium, long term
• Ensure the creation and implementation of strategies to support growth and business development

Ensure The Productivity, Efficiency, And Development Of The Team

• Oversee the day-to-day operations of all systems and solutions related services
• Provide direct management of the supervisors of the service and engineering team
• Coordinate the development of key performance objectives for functions and direct reporting
• Oversee key talent development programs including achievement of required certifications from Emerson and other third parties

Ensure Operational Excellence

• In relation to workforce planning, assess current and future workload with a view to forecasting the use and/or hiring of human resources
• Develop strategy for talent acquisition, development, and retention in order to ensure the longterm growth and health of the Systems & Solutions business
• Participate in the recruitment process, hiring as well as the integration of new employees
• Ensure health and safety policies are implemented throughout the teams

General Management

• Assess key investments in equipment, infrastructure and talent
• Communicate strategy and results to employees of the Systems & Solutions service and engineering teams
• Engage with leaders in broader organizational strategic planning
• Communicate to employees the health and safety policies and other policies of Laurentide Controls

Essential Skills And Qualifications To Be Successful

• Experience in delivering automation or engineering projects and lifecycle service contracts
• Strength in developing and communicating clear plans in line with our objectives
• Ability to work in a team and focused on finding solutions
• Professional attitude, ease of communication with people, autonomy, and initiative
• Concern for the satisfaction of external and internal customers
• Able to work under pressure
• Strong written and verbal communication skills in French
• Written and verbal communication skills in English considered an asset
• Knowledge of Emerson DeltaV, Ovation and PACSystems platforms considered an asset

WORK LOCATION

Kirkland, Quebec. Travelling required ( less than 25%).

About Us

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we: Empower People. Advance Industry.

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.