Director of Operations

Cache Ventures, LLC.; Raleigh; Remote; CAD 214,000 - 299,000; Full time

Benefits offered by this job

Fully remote

Performance bonus

Home office budget

Flexible time off

Professional development

Mental health support

Job summary

Cache Ventures, LLC. is seeking a high-impact RevOps leader to scale a revenue engine across sales, marketing, customer support, and engineering. You will own forecasting, pipeline discipline, and overall revenue visibility as the company accelerates growth in a fully remote setting.

We value a builder who can reduce churn, drive enterprise expansion, and partner closely with a driven founder to make revenue predictable at scale.

Qualifications

• Experience scaling revenue operations in a SaaS environment.
• Ability to drive forecast accuracy and pipeline discipline.
• Proven track record turning chaotic processes into scalable systems.

Responsibilities

• Own the revenue engine across sales, marketing, support, and engineering.
• Maintain forecast accuracy within ±10%.
• Improve Net Revenue Retention and reduce churn.
• Develop enterprise expansion and revenue visibility across the organization.

Skills

Revenue leadership

Forecasting accuracy

CRM cleanup

Scrappy to scalable

Job description

Install the Engine. Scale the Machine.

This is not a typical "Head of Ops" role. This is a scale inflection role.

Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.

If you've scaled a chaotic $5M-$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.

If you want comfort, skip this.

What We're Building

Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.

When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.

This role is about making revenue predictable while we scale aggressively.

What You Own

You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.
Specifically:

• Forecast accuracy (±10%)
• Pipeline discipline
• Net Revenue Retention
• Gross churn reduction
• Enterprise expansion
• Revenue visibility across the org

You will run sales, marketing, customer support, and engineering.

If revenue misses, it's on you. If we scale hard, you're the architect behind it.

What This Role Is Not

• Not corporate COO
• Not process theater
• Not a founder babysitter
• Not maintenance mode

We want a builder. Someone who has:

• Cleaned up messy CRMs
• Killed fake optimism in forecasts
• Reduced churn in usage-based SaaS
• Installed discipline in scrappy teams
• Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.

What Success Looks Like

By Day 90

• Clean forecasting system
• Clear segmentation
• You running revenue meetings
• Founder removed from operational noise

By 12 Months

• Revenue predictable
• Enterprise motion repeatable
• NRR strong and stable
• Internal execution tight

Long-Term

• Scale toward eight figures
• Revenue leadership under you installed
• Infrastructure-level positioning in Media & Publishing

Who Thrives Here

You might be:

• A VP Revenue at a growth-stage SaaS who's capped
• A Head of RevOps already doing CRO-level work
• A COO at a scrappy martech company
• A former founder who learned revenue discipline the hard way

You are:

• Calm under pressure
• Direct
• Comfortable challenging a CEO
• Obsessed with numbers
• Energized by growth

• Fully remote: globally distributed, optimized for deep work and autonomy
• Competitive base + performance bonus
• Flexible time off: no policies, no counting days
• Home office & productivity budget
• Professional development budget (courses, certs, conferences)
• Family-friendly: paid parental leave, flexible schedules
• Mental health & wellness support

If you want stability and incremental growth, this isn't for you.