Director of Operations

Blue Shock Executive Search; Outaouais; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Bonus 30% of base

Generous vacation policy

Dental coverage

Health insurance

Wellness perks

Job summary

Blue Shock Executive Search, a top recruiter for restaurant and hospitality sectors in Canada and the US, seeks a Director of Operations. You will drive operations excellence, ensure brand-wide standards of quality, service and cleanliness, and keep restaurants sharp, safe, and ready for business.

The role emphasizes leading multi-unit teams, managing P&Ls, coaching District Managers, and implementing systems to boost profit, guest counts, and consistency across markets.

Qualifications

• 5+ years in multi-unit leadership within high-volume Quick Service Restaurants.
• Fluency in English and French.
• Strong financial acumen with P&L and budgets.
• Proven track record of training and coaching others.

Responsibilities

• Oversee profit, sales and guest count growth for the brand.
• Ensure training and certification are in place and staff are trained.
• Lead annual planning and interpret financial/operational reports to meet goals.
• Coach District Managers to implement brand objectives and local marketing plans.
• Ensure food safety, worker safety and employment standards are met.

Skills

Multi-unit leadership

P&L management

Financial acumen

Staff development

Training and certification

Bilingual English/French

QSR operations systems

Leadership skills

Problem solving

Communication skills

Job description

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

Client Summary:

We are a group of down-to-earth and results-oriented people with a vision to be the best operated Quick Service Restaurants in Canada. If you are highly motivated, genuine, disciplined, committed, honest and extremely organized, with a successful track record in driving sales, then we WILL be right for you!

Job Title: Director of Operations

The Director is responsible for driving operations excellence, exceeding the brand’s high standards for quality, service and cleanliness and ensuring the restaurants in the market are always sharp, safe and ready for business.

Offer:

• Competitive Compensation: They offer a competitive base salary package, ensuring your skills and contributions are duly recognized. Ranging from $110,000 to $140,000 plus bonus estimated at 30% of base salary.
• Vacation and Leave: Enjoy a generous vacation policy, allowing you the flexibility to maintain a healthy work-life balance.
• Comprehensive Benefits: The benefits package includes dental coverage, health insurance, and other wellness perks.

People

• Represent the company Mission, Vision and Core Values.
• Find, train, certify, develop and retain high quality District Managers.
• Management and Accountability for District Managers.
• Foster employee retention by maintaining a respectful working environment throughout the organization.

Systems & Process Execution

• Oversee profit, sales and guest count growth for the brand.
• Ensure all company systems, practices, policies, routines and processes are implemented and followed.
• Ensure Training and Certification are in place and all appropriate staff.
• Receive the comprehensive training necessary for their job.
• Monitor and correct Process Execution as required.
• Ensure the execution of new products and processes are to standard.
• Ensure systems are in place and executed properly to maintain the building, equipment and premise in a meticulous manner.
• Ensure all food safety, worker safety and employment standards procedures strictly adhered to.

Planning

• Evaluate Restaurant Performance and coach District Managers on Action Plans.
• Consistently and effectively communicate the company’s objectives to all store management teams through organized and scheduled conference calls, meetings and/or electronic communications.
• Coach District Managers to promote the brand through community involvement activities to develop and support Local Store Marketing plans to drive sales and guest count.
• Lead the annual planning process by aligning goals with the corporate strategic annual operating plan.
• Prepare and interpret financial and operational reports, analyze data and develop solutions to ensure operating goals are achieved.
• Analyze and identify gaps in area operational performance and addresses them to maximize performance and achieve goals.

Previous Experience and Understanding

• 5+ Years in a Multi Unit Leadership Role working with High Volume/Profile Quick Service Restaurants.
• Fluency in English and French.
• Advanced understanding and technically competent in all quick-service restaurant operating systems.
• Proven track record of training, developing and coaching others.
• Strong financial acumen and ability to manage P&Ls, establish restaurant budgets, and ensure achievement of the company’s P&L targets through systems and process.
• Excellent verbal and written communication skills
• Proven leadership skills
• Self-directed and highly motivated
• Excellent problem solving and analytical skills
• Strong judgment and decision-making skills

Out-of-Country Applicants: We appreciate your interest in our organization. To be considered for this position, we kindly request that applicants presently reside in Canada. Thank you for your understanding.