Director of Operations

Plum Gas Solutions; Calgary; On-site; CAD 140,000 - 180,000; Full time

Job summary

Plum Gas Solutions in Canada seeks a Director of Operations to lead day-to-day field operations across the country. This hands-on role manages lead operators, field technicians and support staff, ensuring safety, reliability and service quality while partnering with logistics, engineering and commercial teams.

You will drive continuous improvement, asset utilization and preventative maintenance, oversee budgets, scheduling and field service delivery, and provide direct field support as needed to

Qualifications

• 5–7 years of progressive experience in field operations with at least 2–3 years in a leadership/supervisory role.
• Experience managing field service teams and safety programs.
• Experience in oil & gas, power generation, or industrial equipment preferred.

Responsibilities

• Manage lead operators, field technicians and support staff across Canadian operations to ensure operational excellence.
• Oversee day-to-day asset tracking, utilization and deployment of the rental equipment fleet.
• Ensure asset availability by coordinating maintenance, logistics and field operation schedules with customer demand.
• Support VP - Operations in managing Canadian operational budgets including maintenance, labor and fleet-related expenditures.
• Execute preventative maintenance and repair programs with scheduling, turnaround times and cost control.
• Coordinate scheduling, dispatch and resource allocation for field technicians and support staff.
• Coordinate training and development programs to strengthen technical skills and safety awareness.
• Implement and enforce safety policies to foster a culture of workplace safety and regulatory compliance.
• Manage customer service operations to ensure work orders, field tickets and service documentation are accurate and timely.
• Monitor and report on KPIs related to service efficiency, cost management and technician productivity.
• Collaborate with VP - Operations and internal teams to identify cost-saving opportunities and improve service processes.
• Provide direct, hands-on field service support as needed.

Skills

Leadership

Field Operations

Safety Programs

Asset Tracking

Budgeting

Maintenance Planning

Education

Bachelor's degree in engineering/operations management

Tools

Job description

Job Description

The Director of Operations - Canada is a hands-on operational leader responsible for the day-to-day management of Plum Gas Solutions' field operations across Canada, including lead operators, field technicians, and support staff. This role ensures safety, efficiency, and high-quality service delivery across Canadian sites while supporting the Vice President - Operations in driving continuous improvement, asset utilization, and preventative maintenance execution.

This role partners closely with logistics, engineering, and commercial teams to align field execution with customer demand, ensuring equipment readiness and consistent, reliable service delivery. The Director of Operations should be capable of stepping in to provide direct field service support when needed, and will escalation strategic, budget, and capital allocation decisions to the Vice President - Operations.

Responsibilities And Duties

• Manage lead operators, field technicians, and support staff across Canadian operations to ensure operational excellence and meet or exceed customer expectations.
• Oversee day-to-day asset tracking, utilization, and deployment of the rental equipment fleet across Canadian locations.
• Ensure asset availability by coordinating maintenance, logistics, and field operations schedules with customer demand.
• Support the Vice President - Operations in managing Canadian operational budgets, including maintenance, labor, and fleet-related expenditures.
• Execute preventative maintenance and repair programs, including scheduling, turnaround times, and cost control at the site level.
• Coordinate scheduling, dispatch, and resource allocation for field technicians and support staff to meet customer service demands.
• Coordinate training and development programs to strengthen technical skills and safety awareness among field teams.
• Implement and enforce safety policies to foster a culture of workplace safety and regulatory compliance.
• Manage customer service operations by ensuring work orders, field tickets, and service documentation are accurate and timely.
• Monitor and report on key performance metrics related to service efficiency, cost management, and technician productivity.
• Ensure compliance with company policies, Canadian regulatory requirements, and industry standards.
• Collaborate with the Vice President - Operations and internal teams to identify cost-saving opportunities and improve service processes.
• Partner with finance, engineering, and sales to align on asset availability and tracking, mobilization processes, and ongoing service plans for Canadian customers.
• Provide direct, hands-on field service support as needed.

Required Education And Experience

• Bachelor's degree in engineering, operations management, or a related field preferred; equivalent experience considered.
• Minimum of 5-7 years of progressive experience in field operations, with at least 2-3 years in a leadership or supervisory role.
• Experience managing field service teams and safety programs.
• Experience in the oil & gas, power generation, or industrial equipment industries preferred.
• Strong organizational, communication, and multi-tasking skills.

Preferred Education And Experience

• Industry certifications in safety, operations, or equipment maintenance.
• Experience with asset tracking or fleet management systems.
• Familiarity with Canadian oil & gas regulatory requirements.

Leader Responsibilities

• Lead, mentor, and support the Canadian operations team and associated administrative functions, fostering a culture of accountability and continuous improvement.
• Provide regular coaching and performance feedback to lead operators and field technicians.
• Escalate strategic, budget, and capital allocation decisions to the Vice President - Operations.

Work Environment

• Field and site-based role across Canadian locations, with office support as needed.

Physical Demands

• Ability to work outdoors in a variety of weather conditions, including heat, cold, rain, wind, and snow.
• Must be able to stand, walk, bend, crouch, reach, and climb.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Travel Required

• 25-30%

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.