Director of Operations

Frey Consulting Group; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative organization dedicated to child advocacy is seeking a Director of Operations to lead its operational functions. This role offers a unique opportunity to make a significant impact on the lives of children and families through strategic leadership and collaboration with a dedicated team. The successful candidate will manage key operational areas, including IT, facilities, and human resources, while fostering a culture of inclusivity and excellence. Join a passionate team committed to providing trauma-informed services and ensuring the best outcomes for vulnerable youth in the community. If you are a proactive leader with a heart for service, this position is perfect for you.

Benefits

Flexible work schedule

Extended health and dental benefits

Life insurance

RRSP matching

On-site parking

Employee Assistance Program (EAP)

Wellness room with massage chairs

On-site gym

Generous leave plans

Emphasis on professional development

Qualifications

• 7+ years of leadership experience in management roles.
• Strong understanding of nonprofit operations and compliance.

Responsibilities

• Oversee IT, facilities, and operational functions for the organization.
• Lead HR initiatives, including recruitment and performance management.

Skills

Strategic Leadership

Policy Development

Risk Management

Operational Expertise

Financial Management

Human Resources Management

Communication Skills

Flexibility and Resilience

Inclusive Workplace Culture

Education

Degree in Business or Administration

Graduate Degree in Related Field

Job description

AccessHR is excited to partner with Luna Child and Youth Advocacy Centre for the recruitment of a full-time, permanent Director of Operations. This is a newly created role, and the successful candidate will be based out of Calgary.

ABOUT LUNA

Luna Child and Youth Advocacy Centre provides compassionate, trauma-informed services in child abuse prevention and intervention. Each year, we support thousands of children and youth through collaborative investigations, assessments, and therapeutic interventions. We have built a culture that emphasizes compassion and collaboration while creating meaningful careers for those driven to make a lasting difference in the lives of children and families.

Our multi-disciplinary team of 130 dedicated experts includes a core team of 30 plus a team of experts from health, children’s services, law enforcement, justice, and victim services working together under one roof. This approach ensures coordinated care, advocacy, and support, ensuring the best outcomes for every child and family we serve. We are proud to be a trusted resource in our community, providing a safe, welcoming environment where young people can feel heard, protected, and supported.

POSITION DESCRIPTION

The Director of Operations will join a high performing and truly collaborative 5-member Executive Leadership Team, reporting directly to the Chief Executive Officer (CEO). The successful candidate will also lead a team of three direct reports, including the Controller, Office Manager, and Receptionist.

This is a strategic leadership role entrusted with optimizing Luna’s operational functions to support its mission. You will oversee the facilities, the staff who work within them, and the technology that supports their operations. Experience and an in-depth understanding of nonprofit operations, particularly in environments with high privacy compliance are critical for success.

This role provides a unique opportunity for a proactive, team focused, and detailed-oriented leader eager to join an organization working as one team. Ultimately, we are seeking a humble, adaptable, and accountable individual who is committed to making a profound impact on the lives of children and families.

KEY DELIVERABLES

• Operations: Oversee IT and telecommunications services, delivered by a third party, with a focus on risk management, cyber security, and regular audits; manage procurement, vendor relationships, and business continuity planning to ensure efficiency, accountability, and cost-effectiveness.
• Facilities: Manage facilities maintenance, leasing, and space planning while ensuring OH&S compliance; lead safety initiatives and implement secure visitor access and reception protocols.
• Financial Acumen: Provide support to Controller as they manage budgets, financial reporting and monitoring (including grants), investment strategies, payroll, and tax/charity regulation compliance.
• Office Administration: Oversee reception and office administration to ensure smooth and efficient daily operations.
• Human Resources: Lead development and implementation of HR policies, oversee recruiting, onboarding, and offboarding, manage compensation and benefits, lead performance management, and promote Diversity, Equity, and Inclusion (DEI) initiatives.
• Business Planning and Risk Management: Oversee the annual business planning process and proactively manage organizational risk.
• Policy and Compliance: Develop and implement operational policies to ensure legal and regulatory compliance, including privacy, data management, records retention, and security.
• Partner Agreements: Manage MOUs, information sharing agreements, and other partner-related documentation.

QUALIFICATIONS

• Strategic Leadership: Ability to develop, communicate, and earn buy-in for a clear vision; fosters a client-focused culture committed to providing exceptional support to multiple stakeholders.
• Policy, Compliance, and Risk Management Expertise: Extensive knowledge and experience with policy development, risk management, and privacy compliance.
• Fiscal Responsibility: Understanding of budgets and processes to secure funding for programming, assets, and projects; develops innovative ways to utilize organizational resources.
• Operational Expertise: Experience leading operations and corporate services functions including information technology, human resources, facilities, procurement, and administrative support.
• Inquiry Based Approach: Uses Appreciative Inquiry to identify what is working well and an inquiry-based approach to issues and challenges.
• Information Sharing & Communication: Believes that information should be shared appropriately in order to maximize employee engagement and organizational impact.
• Flexibility and Resilience: Flexible and adaptable to take on new responsibilities as the position and organization evolves; ability to deliver high-quality outcomes in tight timeframes.
• Inclusive: Believes in the strategic advantage of an inclusive workplace culture where diverse perspectives and backgrounds are welcomed and celebrated.
• Personal Attributes: Intelligent, innovative, and humble; a genuine interest in helping others succeed.

EDUCATION & EXPERIENCE

• Degree in business, administration, human resources, or related field.
• 7+ years’ experience leading leaders and operational teams in management roles, including experience at the Director or equivalent level.
• Experience working closely with executive and/or senior leadership teams.
• Experience developing equitable, diverse, and inclusive work environments.

ASSETS

• Graduate degree in business, administration, human resources, or related field.
• Experience in nonprofit financial management and/or regulatory compliance including charity reporting and project charter development.

WHAT WE OFFER

• Meaningful and impactful work dedicated to improving the lives of children and youth.
• Flexible work schedule including up to one day per week outside the office.
• Competitive compensation, including extended health and dental benefits, life insurance, RRSP matching, and on-site parking.
• Shared benefits include short and long-term disability coverage.
• Additional benefits include Employee Assistance Program (EAP), Business Assistance Services (BAS), wellness room with massage chairs, and an on-site gym.
• Generous leave plans, including vacation, sick leave, and personal days.
• Emphasis on employee training and professional development.

POSITION REQUIREMENTS

• Flexibility to work occasional evenings and/or weekends.
• Minimal travel within the Greater Calgary Metropolitan Area.

APPLY

Interested candidates are invited to apply with a cover letter and resume. Please note that the position posting will close at 6:00 pm on Monday, January 20th, 2025.

All applicants will receive a personalized response and candidates under consideration will be contacted directly. Please be advised that applications will be monitored daily, and interviews may be scheduled throughout the posting period.

We encourage applicants from diverse backgrounds to apply as Luna is committed to offering a diverse and safe workspace free from discrimination. All applicants are considered regardless of age, gender, race, disability, sexual orientation, gender identity or expression, and religious beliefs.