Director of Newcomer Channel Strategy & Onboarding

Royal Bank of Canada; Toronto; Vor Ort; CAD 140.000 - 190.000; Vollzeit

Zusammenfassung

Royal Bank of Canada is seeking a Director, Newcomer Channel Strategy & Operations to lead the strategy and evolution of channels, capabilities and partnerships for a differentiated newcomer banking proposition.

You will own how the newcomer strategy translates into intuitive journeys, scalable capabilities, frontline experiences and an ecosystem of services to help newcomers settle in Canada.

Aufgaben

• Own the End-to-End Newcomer Onboarding Experience: develop and evolve the target experience across pre-arrival, onboarding, settlement and growth.
• Map end-to-end newcomer journeys across digital, assisted, and non-traditional channels.
• Identify highest impact experience gaps, friction points, and capability opportunities.
• Define the target state experience and turn it into a prioritized roadmap.
• Establish experience principles and standards across products and channels.
• Partner with Product and Journey teams to align with enterprise roadmaps.

Jobbeschreibung

Royal Bank of Canada is seeking a Director, Newcomer Channel Strategy & Operations to lead the strategy and evolution of channels, capabilities and partnerships for a differentiated newcomer banking proposition.

You will own how the newcomer strategy translates into intuitive journeys, scalable capabilities, frontline experiences and an ecosystem of services to help newcomers settle in Canada.