Director of First Impressions (Front Desk)

Cherish at Central Park; Langford; On-site; CAD 36,000 - 48,000; Full time

Job summary

Cherish at Central Park is seeking a Director of First Impressions to greet residents, families, visitors and staff with warmth and professionalism. The role is full-time daytime, Tuesday through Saturday, 7:30 a.m. to 3:30 p.m., located at our community in Langford, BC.

As the welcoming face and heart of our community, you will provide exceptional reception and administrative support, coordinate appointments, and help foster a positive, engaging atmosphere for seniors and their families.

Qualifications

• Secondary school diploma required.
• Minimum of one year of administrative assistant experience.
• Minimum one year of receptionist experience.
• Fluent in spoken and written English.
• Ability to handle fast-paced environment with professionalism.

Responsibilities

• Welcome residents, families, visitors, and staff with a friendly and professional demeanor.
• Answer and direct incoming telephone calls promptly and courteously.
• Perform general reception and administrative duties.
• Maintain schedules and assist with appointment coordination.
• Respond appropriately to emergency calls and situations.
• Support various departments with clerical and organizational tasks.
• Help foster a positive, engaging, and welcoming atmosphere throughout the community.

Skills

Customer service

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Calm under pressure

Education

Secondary school diploma (required)

Tools

Microsoft Word

Microsoft Excel

Job description

Director of First Impressions (Front Desk Reception)

Days | Tuesday to Saturday | 7:30 a.m. – 3:30 p.m.

At Cherish at Central Park, we believe every interaction has the power to brighten someone's day. We are dedicated to creating an environment that nurtures the human spirit while promoting independence, dignity, and quality of life for our senior residents.

Our team is built on the values of compassion, honesty, respect, and commitment. By working closely with our residents and bringing laughter, kindness, and joy into everyday moments, we help create a vibrant community where residents, families, and employees feel welcomed, valued, and connected.

About The Role

As our Director of First Impressions, you are much more than a receptionist—you are the welcoming face and heart of our community. Every resident, family member, visitor, and team member who walks through our doors will experience your warmth, professionalism, and genuine care.

This is a full-time daytime position working Tuesday through Saturday from 7:30 a.m. to 3:30 p.m.

Responsibilities

• Welcome residents, families, visitors, and staff with a friendly and professional demeanor.
• Answer and direct incoming telephone calls promptly and courteously.
• Perform general reception and administrative duties.
• Maintain schedules and assist with appointment coordination.
• Respond appropriately to emergency calls and situations.
• Support various departments with clerical and organizational tasks.
• Help foster a positive, engaging, and welcoming atmosphere throughout the community.

What You'll Bring

• Outstanding customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Word and Excel.
• The ability to remain calm, professional, and compassionate in a fast-paced environment.
• A positive attitude and a genuine passion for working with seniors.

Bonus Points If You

• Love making people smile.
• Can tell a great joke.
• Enjoy participating in social events and community activities.

Qualifications

Education

• Secondary school diploma (required).

Experience

• Minimum of one year of administrative assistant experience (required).
• Minimum one year of receptionist experience (required).

Language

• Fluent in spoken and written English (required).

Why Join Cherish?

At Cherish at Central Park, we truly value our exceptional employees. If you believe your positive energy makes a difference, share our passion for service excellence, and are committed to enriching the lives of seniors, we'd love to hear from you.