Reception Assistant

Covenant Living; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Covenant Living is currently seeking an Administrative Assistant/Reception Assistant to provide front desk and administrative support at our Calgary site. The role involves welcoming residents, families, volunteers, and staff while handling day-to-day office operations in alignment with Covenant Living’s mission and values.

Key duties include answering calls, coordinating mail, preparing documents, maintaining records, and supporting the Site Administrator and Leadership Team.

Qualifications

• Grade 12 diploma with post-secondary administrative training
• 2-3 years administrative experience in a healthcare or related setting; experience in supportive living or hospice is preferred
• Intermediate to advanced proficiency with Microsoft Office applications
• Experience with Dayforce or other HRIS systems is an asset
• Courteous and professional when assisting residents, families, volunteers, visitors, and staff
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize work, manage multiple tasks, and work independently
• Ability to work effectively under pressure and respond calmly in stressful situations
• Experience working with seniors is an asset
• Flexibility to adapt to changing priorities while maintaining a positive attitude

Responsibilities

• Provide reception and front desk services, including answering and directing telephone calls and responding to inquiries
• Welcome and assist residents, families, volunteers, visitors, and community partners
• Provide administrative and clerical support to the Site Administrator and Leadership Team
• Prepare correspondence, reports, forms, and other documents
• Maintain accurate records, filing systems, and confidential information
• Support general office operations, including data entry, filing, and document management
• Coordinate incoming and outgoing mail and communications
• Maintain a professional, organized, and welcoming reception area
• Perform other duties as assigned

Job description

Position Summary:

Covenant Care welcomes all who share a calling to serve those most in need. We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Administrative Assistant will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

Reporting to the Site Administrator, the Reception Assistant provides reception, administrative, and clerical support to the site. The incumbent serves as the first point of contact for residents, families, staff, volunteers, and visitors while supporting the day-to-day operations of the office in accordance with Covenant Care's Mission, Vision, and Values.

This position will:

• Model the organizations mission, vision, and values, consistently representing Covenant professionally and positively
• Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values

Key Responsibilities

• Provide reception and front desk services, including answering and directing telephone calls and responding to inquiries
• Welcome and assist residents, families, volunteers, visitors, and community partners
• Provide administrative and clerical support to the Site Administrator and Leadership Team
• Prepare correspondence, reports, forms, and other documents
• Maintain accurate records, filing systems, and confidential information
• Support general office operations, including data entry, filing, and document management.
• Coordinate incoming and outgoing mail and communications
• Maintain a professional, organized, and welcoming reception area
• Perform other duties as assigned

Major Qualifications

• Grade 12 diploma with post-secondary administrative training
• Minimum 2-3 years of administrative experience in a healthcare or related setting; experience in supportive living or hospice is preferred
• Intermediate to advanced proficiency with Microsoft Office applications
• Experience with Dayforce or other HRIS systems is an asset
• Courteous and professional when assisting residents, families, volunteers, visitors, and staff
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize work, manage multiple tasks, and work independently
• Ability to work effectively under pressure and respond calmly in stressful situationsExperience working with seniors is an asset
• Flexibility to adapt to changing priorities while maintaining a positive attitude