Receptionist/Concierge

Culture Alberta; Calgary; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Safe, inclusive workplace

Competitive compensation

Leadership development opportunities

Warm, welcoming culture

Job summary

Chartwell is seeking a friendly Receptionist/Concierge to be the welcoming face at our residence. You will handle clerical tasks, assist with billing, and support daily operations while engaging warmly with residents, families, and visitors.

The role emphasizes strong communication, organization, and a calm, service-oriented approach in a secure, compassionate environment.

Qualifications

• Secondary school diploma (Grade 12) or equivalent is required.
• Previous experience in receptionist, clerical, or bookkeeping roles is preferred.
• Proficiency with Microsoft Word and Excel; working knowledge of office systems.

Responsibilities

• Welcome residents, families, and visitors and respond to inquiries with care.
• Answer phones, route messages, and manage incoming and outgoing mail.
• Maintain accurate records, files, and office documentation.
• Assist with billing, accounts payable/receivable, and daily bank deposits.
• Support the team in keeping the residence safe, secure, and well-organized.
• Ensure health, safety, and confidentiality policies are followed.

Skills

Communication skills

Customer service

Multitasking

Organization

Empathy for residents and visitors

Education

Grade 12 or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Receptionist/Concierge

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required
• Previous experience in a receptionist, clerical, or bookkeeping role
• Proficiency in Microsoft Word and Excel; working knowledge of office systems
• Exceptional communication and customer service skills
• Ability to multitask, prioritize, and remain calm under pressure
• Comfort interacting with seniors, families, and visitors with warmth and empathy
• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role
• Must be prepared to respond to emergency situations
• Clear Criminal Background Check, VSS and TB Test where required