Director of Customer Experience & Growth Strategy

Bank of Montreal; Canada; On-site; CAD 167,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Canada seeks an experienced senior leader to drive customer acquisition and growth strategies for priority segments. You will develop and execute segment-driven product, cross-channel, sales, marketing and pricing programs to achieve acquisition, wallet share, and revenue targets.

This role demands deep customer experience expertise, cross-functional collaboration, and the ability to influence senior leaders while coaching teams toward measurable outcomes that support the

Qualifications

• In-depth experience with developing customer acquisition, segmentation, and growth strategies and customer value propositions.
• In-depth experience coordinating and executing customer strategies with key stakeholders across the organization.
• Solid knowledge of customer experience models, distribution channels, and key customer touch points.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

Responsibilities

• Develops and executes segment-driven product, cross-channel, sales, marketing and pricing strategies.
• Drives KPIs: new customers, share of wallet, revenue and engagement targets.
• Leads across functions to deliver high-value outcomes.
• Attracts and develops top talent; coaches and improves performance.
• Partners with internal teams to align data governance and reporting.
• Interfaces with senior leaders as trusted advisor on strategic initiatives.
• Builds customer experience strategies and loyalty measures.
• Manages resources and leads strategic initiatives aligned to business goals.

Skills

Customer acquisition

Segmentation

Growth strategies

Customer value props

Stakeholder coordination

Customer experience

Distribution channels

Industry knowledge

Thought leadership

Communication

Analytical skills

Influence

Collaboration

Ambiguity tolerance

Data-driven decisions

Education

Bachelor's degree in Business

Job description

BMO Financial Group in Canada seeks an experienced senior leader to drive customer acquisition and growth strategies for priority segments. You will develop and execute segment-driven product, cross-channel, sales, marketing and pricing programs to achieve acquisition, wallet share, and revenue targets.

This role demands deep customer experience expertise, cross-functional collaboration, and the ability to influence senior leaders while coaching teams toward measurable outcomes that support the