Director of Care - Long Term Care

Touchmark; Edmonton; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Education assistance

Bonus plans

Retirement plans

Employee Assistance Program

Job summary

Touchmark is seeking a Director of Care to lead the Health Services Neighborhood, ensuring high-quality clinical care, regulatory compliance, staffing stability, and resident-centered hospitality. This leadership role partners with community leadership to build strong teams and support resident wellness.

The ideal candidate will be a strong clinical/operational leader with union environment experience, able to manage multiple priorities in a fast-paced setting, and committed to a positive

Qualifications

• RN with current Alberta registration or equivalent healthcare leadership experience
• Experience leading care teams, clinical operations, or resident services
• Experience in Assisted Living and/or Memory Care preferred
• Strong knowledge of regulations and staffing practices
• Proficiency with EMR and Microsoft Office tools
• Professional, empathetic decision-maker with strong communication skills

Responsibilities

• Lead long term care operations; oversee quality of care, staffing, resident wellness, and clinical outcomes
• Coach, mentor, and develop department leaders and frontline team members; foster accountability, engagement, and strong team culture
• Ensure compliance with regulations, licensing standards, infection prevention, and company policies
• Partner with physicians, families, pharmacies, therapists, and outside providers to coordinate resident care services
• Support budgeting, labor management, scheduling, and operational performance; maintain efficient department operations
• Respond to resident, family, and employee concerns with professionalism and compassion
• Drive a hospitality-focused culture where residents feel safe, valued, and supported daily

Skills

Leadership

Union experience

Healthcare administration

Communication

Team development

Education

Registered Nurse, Alberta

Tools

EMR systems

Microsoft Office

Job description

We are currently seeking a compassionate, operationally strong, and people-focused Director of Care to lead our Health Services Neighborhood.

This leadership role is responsible for the overall direction of long term care; ensuring exceptional clinical quality, regulatory compliance, staffing stability, employee development, and hospitality-driven service. The Director of Care partners closely with community leadership to build strong teams, support resident wellness, maintain operational excellence, and create an environment where residents and team members thrive.

What You'll Do

• Lead long term care operations; oversee quality of care, staffing, resident wellness, and clinical outcomes
• Coach, mentor, and develop department leaders and frontline team members; foster accountability, engagement, and strong team culture
• Ensure compliance with state regulations, licensing standards, infection prevention protocols, and company policies
• Partner with physicians, families, pharmacies, therapists, and outside providers to coordinate resident care services
• Support budgeting, labor management, scheduling, and operational performance; maintain efficient and effective department operations
• Respond to resident, family, and employee concerns with professionalism, urgency, and compassion
• Drive a hospitality-focused culture where residents feel safe, valued, and supported every day

The Ideal Candidate Will

• Be a strong clinical and operational leader who leads with compassion, accountability, and professionalism
• Have strong knowledge and or work experience in a unionized environment and collective agreement interpretation
• Have experience leading teams within or senior living environments
• Be highly organized with the ability to manage multiple priorities in a fast-paced environment
• Demonstrate excellent communication skills with residents, families, physicians, and team members
• Have a passion for employee development, coaching, retention, and creating positive workplace culture
• Be confident navigating compliance, surveys, audits, and regulatory requirements
• Thrive in a collaborative environment and support Touchmark's mission and values

Qualifications

• Registered Nurse designation with current registration in the Province of Alberta is required; equivalent leadership experience in senior living or healthcare environments considered
• Previous leadership experience overseeing care teams, clinical operations, or resident services required
• Experience in Assisted Living and/or Memory Care strongly preferred
• Strong knowledge of state regulations, resident care standards, and staffing practices
• Proficiency with EMR systems and Microsoft Office applications
• Ability to lead with professionalism, empathy, and sound decision-making

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Employee Assistance Program
• Supplemental insurance options