Director, Client Due Diligence & Onboarding

RBC; Toronto; On-site; CAD 180,000 - 230,000; Full time

Job summary

RBC Investor Services is seeking a Director of Client Due Diligence & Onboarding to lead the redesign of the AML/KYC onboarding process from application to regulatory approval. You will implement a target operating model that reduces friction, accelerates time-to-market, and ensures rigorous compliance while modernizing key technology initiatives.

You will build and mentor a team handling new client onboarding and ongoing due diligence, partnering with senior stakeholders to deliver exceptional

Qualifications

• University degree required.
• Proven strategic leadership and ability to drive organizational change.
• Project management experience.
• Experience building and leading high-performing teams.
• Knowledge of AML/KYC regulatory requirements and risk management.
• Change management and continuous improvement mindset.
• Strategic Leadership and client experience focus.

Responsibilities

• Create and deliver the target operating model to enhance client onboarding and experience.
• Build and mentor senior leaders; support career development and performance management.
• Develop partnerships with RBC IS and enterprise stakeholders; maintain client-facing relationships.
• Ensure regulatory adherence and manage AML/KYC risk with reporting insights.

Skills

Strategic leadership

Team leadership

Project management

Stakeholder management

Change management

Client experience focus

Regulatory knowledge

AML/KYC knowledge

Education

University degree

Tools

CAMS

PMP

Lean Six Sigma

Job description

What is the opportunity?

Join RBC Investor Services as Director of Client Due Diligence & Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Design and implement a target operating model that streamlines onboarding processes, reduces client friction, and accelerates time-to-market while maintaining rigorous compliance standards. Oversee critical technology initiatives to modernize our capabilities. Build and mentor a team managing both new client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution.

Job Description

What is the opportunity?

Join RBC Investor Services as Director of Client Due Diligence & Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Design and implement a target operating model that streamlines onboarding processes, reduces client friction, and accelerates time-to-market while maintaining rigorous compliance standards. Oversee critical technology initiatives to modernize our capabilities. Build and mentor a team managing both new client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution.

What will you do?

• Create and deliver the target operating model to enhance client experience; drive team effectiveness through people, process, technology, and data; deliver on prioritized initiatives (e.g., Onboarding Target Operating Model, Fenergo Replacement).
• Build and mentor Associate Directors and Managers; support career development; conduct performance management and provide continuous feedback.
• Develop and enhance key partnerships with business stakeholders across RBC IS and enterprise; maintain client-facing relationships.
• Ensure adherence to regulatory requirements and RBC risk appetite; manage the AML/KYC control environment; assess risks and develop mitigation plans; provide reporting insights.

What do you need to succeed?

Must haves:

• University degree
• Proven strategic leadership and ability to drive organizational change
• Project management experience
• Experience building and leading high-performing teams
• Knowledge of AML/KYC regulatory requirements and risk management
• Change management and continuous improvement mindset
• Strategic Leadership
• Client Experience Focus

Nice-to-have:

• MBA
• Certified Anti Money Laundering Specialist (CAMS) certification
• PMP (Project Management Professional) certification
• Lean Six Sigma certification
• Prior experience with onboarding/KYC transformations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-18

Application Deadline: 2026-09-09

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.