Director, Laboratory Operations

Public Health Ontario; Toronto; On-site; CAD 80,000 - 150,000; Full time

Job summary

An established industry player in public health is seeking a dynamic Director of Laboratory Operations. This pivotal role involves strategic leadership in managing a diverse laboratory portfolio, ensuring compliance with regulatory standards, and fostering innovation in laboratory processes. The ideal candidate will possess extensive experience in clinical laboratory management, particularly in microbiology, and will be adept at building partnerships with stakeholders. Join a forward-thinking organization dedicated to improving public health outcomes through excellence in laboratory services. If you're passionate about making a significant impact in the field, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in clinical laboratory service delivery and management.
• Strong knowledge of microbiology in a public health context.

Responsibilities

• Drive innovative business and clinical programs for a laboratory portfolio.
• Lead development and implementation of operational and strategic plans.

Skills

Microbiology Knowledge

Leadership Skills

Quality Improvement Tools (LEAN, TQM/CQI, Six Sigma)

Interpersonal Skills

Communication Skills

Education

Master’s Degree in Science or Business

Membership in the College of Medical Laboratory Technologists of Ontario

Job description

Join to apply for the Director, Laboratory Operations role at Public Health Ontario

Location: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ON

Department: Laboratory Operations

The Role

Public Health Ontario has an exciting opportunity to provide strategic clinical and business leadership for the planning, implementation, and overall direction of the laboratory portfolio (e.g., multiple laboratory sites/programs or a province-wide service). This position will ensure that deliverables, resources, and service requirements meet the vision, mission, and goals of PHO.

Key Responsibilities

1. Act as a strategic leader to drive innovative business and clinical programs for an assigned laboratory portfolio, ensuring operational effectiveness and efficiency.
2. Lead the development and implementation of multi-year operational and strategic plans, in collaboration with senior leadership, ensuring standardized processes across all PHO Laboratory locations.
3. Set strategic and operational directions, budgets, and program goals, managing a large, multi-component portfolio including technical equipment, laboratory facilities, and procurement contracts.
4. Establish best practices, protocols, and performance indicators to ensure compliance with accreditation and regulatory standards.
5. Oversee quality management and promote continuous improvement, innovation, and efficiency in laboratory processes.
6. Collaborate with other PHO Laboratory services to optimize operations and support research, surveillance, and other projects.
7. Maintain technical expertise in high-quality testing, including validation, verification, and performance monitoring of tests.
8. Provide clinical expertise and act as an authority in laboratory programs/services.
9. Build strategic partnerships with internal and external stakeholders, including public health units, hospitals, labs, and academic partners.
10. Manage managers and staff to ensure compliance with policies, standards, and legislation, including performance evaluations, training, and recruitment.
11. Manage risks across programs and support emergency response activities as part of the organization’s emergency plan.

Education and Experience

1. Master’s degree in science or business.
2. Membership in the College of Medical Laboratory Technologists of Ontario or equivalent.
3. At least 10 years of experience in clinical laboratory service delivery and management, with specific microbiology experience.
4. Experience in cross-departmental planning and budgeting.
5. Proficiency with quality improvement tools such as LEAN, TQM/CQI, Six Sigma.

Knowledge and Skills

1. Knowledge of microbiology in a public health context.
2. Senior management experience in complex environments.
3. Understanding of accreditation and regulatory standards.
4. Knowledge of stakeholder roles within the medical laboratory system.
5. Modern management methodologies and leadership skills.

Attributes and Competencies

1. Strong interpersonal, negotiation, and networking skills.
2. Effective communication and leadership abilities.

Duration: Permanent

Hours of Work: Full time, 36.25 hours/week

Compensation Group: Director

Posting Date: 04-24-2025

Closing Date: 05-23-2025

Please note: Applications received by 11:59 pm on the day before the closing date will be considered.

Internal candidates are preferred.

We thank all applicants; only those selected for an interview will be contacted. All recruitment information will be used solely for employment purposes.

PHO is committed to equity and diversity in employment. For accessibility requests, contact [e-mail]. Accommodations are available during the interview process.