Field Application Specialist - Medical Lab Scientist

QuidelOrtho; Greater Toronto Area; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a dedicated Field Application Specialist to enhance customer satisfaction through technical support and relationship building. This role involves engaging with laboratory clients, providing training, and ensuring optimal use of diagnostic products. Ideal candidates will possess a Medical Laboratory Technologist Degree and relevant experience, with a strong focus on customer engagement. Join a team that values employee happiness and contributes to a healthier future through cutting-edge diagnostics. This is a fantastic opportunity for those passionate about making a difference in the medical field.

Qualifications

• Minimum 3 years of laboratory experience required.
• Strong knowledge of QuidelOrtho products and services.

Responsibilities

• Develop and maintain relationships with laboratory customers.
• Provide troubleshooting support and training to customers.

Skills

Analytical Skills

Customer Relationship Management

Technical Support

Training Skills

Microsoft Office

Education

Medical Laboratory Technologist Degree

CSMLS Certification

Tools

Laboratory Equipment

Diagnostic Software

Job description

Field Application Specialist - Medical Lab Scientist

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Field Application Specialist - Medical Lab Scientist

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The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow, we are seeking a Field Application Specialist (FAS) in Ontario, Canada. The FAS is accountable for developing and nurturing strong relationships with external customers to ensure optimum utilization of QuidelOrtho products and the highest levels of customer satisfaction. The FAS is a valuable member of the Account Team who is accountable for providing technical support, demonstration skills and technical expertise for all QuidelOrtho products throughout the sales cycle. Ideal candidates will live within the Ontario territory and will be located reasonably close to a major airport.

The Responsibilities

Customer Support (75%)

• Develop and maintain relationships with customers at all levels of the laboratory
• Perform System Verification studies for new customer installations, including calibration, P&A, and patient correlation
• Provide troubleshooting support and training expertise to new and existing customers
• Assist customers with linearity, normal and reportable range verification
  
  

Account Team Support (20%)

• Support sales team activities via technical product demonstrations, workflow studies, lunch and learn events, conventions etc
• Provide effective and proactive communication to all members of the account team
• Manage all territory administrative requirements
• Actively solicits competitive information at customer sites and communicates trends, activity and issues to the account team
• Supports the development of customer profiles
  
  

Administration (5%)

• Maintain safe driving record
• Meet or exceed all budgetary targets
• Complete all required paperwork in a timely fashion
• Perform other work-related duties as assigned
  
  

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required

• Education: Medical Laboratory Technologist Degree
• Certification: Canadian Society for Medical Laboratory Science (CSMLS) or equivalent province accredited certification
• Experience: Minimum 3 years of laboratory experience
• Good working knowledge of laboratory settings
• Excellent knowledge of QuidelOrtho products and services
• Good analytical skills with ability to troubleshoot complex system issues
• Demonstrated ability to conduct adult training and “train the trainer” programs
• Good working knowledge of all Microsoft Office programs
• Strong organizational skills Strong collaboration skills
• Must be able to effectively communicate with internal and external customers
• Travel: Ability to travel to customer sites within their assigned territory, 50% domestic. During training period, travel to US will be required.
  
  

Preferred

• 5 years of laboratory experience
• Diagnostic field technical support experience
  
  

The Key Working Relationships

Internal Partners

• Technical Specialists, Field Application Specialists, Technical Support Specialists
• Sales: Sales Director, Account Managers, Sales Manager, Marketing
• Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director
• Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)
  
  

External Partners

• Customers including but not limited to Laboratory Managers, Supervisors.
  
  

The Work Environment

Typical outside field-based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 50%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Medical Equipment Manufacturing

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