Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 160,000 - 230,000; Full time

Benefits offered by this job

Flexible group insurance

Competitive pension plan

Employee share purchase plan

Vacation, wellness and development

Telemedicine

Employee and family assistance program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking a Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services to drive technology solutions and lifecycle governance. You will lead delivery teams and architecture advisors, collaborating with partners to evolve services while promoting responsible AI adoption.

The role emphasizes strong leadership, change management and governance capabilities across Canada, with a hybrid work model and a focus on security, budget, and talent development.

Qualifications

• Bachelor’s degree in computer science or another relevant discipline (or equivalent).
• 10+ years of relevant IT experience.
• Experience leading multiple project teams and managers.
• Strong leadership, curiosity and change management skills.
• Excellent communication and stakeholder management.
• Experience building business cases for IT projects and setting technology directions.
• Knowledge of SDLC, DevOps, Agile and Lean approaches.
• Proven delivery of AI initiatives from ideation to production and adoption.
• Ability to develop people and support career growth.
• Understanding of governing responsible AI, data quality, cybersecurity and compliance.

Responsibilities

• Act as the primary IT services contact for Talent and Culture, Treasury and Banking Services.
• Advise partners on technology solution selection, acquisition and integration.
• Lead IT services delivery aligned with VP IT objectives, ensuring quality, timelines and budgets.
• Oversee delivery performance focusing on security, vendor management and production environments.
• Ensure availability and optimal management of resources to deliver backlog.
• Ensure adherence to project management, design, development, procurement and compliance standards.
• Manage needs, applications, information, data, infrastructure and services within your area.
• Maintain proactive communication with business-area managers on projects and service continuity.
• Plan and manage department resources and report results to senior leadership.
• Foster HR practices that promote development, engagement and retention of talent.
• Lead adoption of AI to increase business value and secure delivery.
• Maximize responsible AI use throughout the delivery lifecycle.
• Develop AI skills within teams and lead by example with tools like Copilot.
• Collaborate with other areas and service owners to align applications and tech environments.

Skills

Leadership

Communication

AI delivery

DevOps/Agile/Lean

Change management

Strategic planning

Budgeting

Talent development

English proficiency

Education

Bachelor’s degree in computer science or equivalent

Tools

Workday

Oracle

Kyriba

Job description

Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services

Are you passionate about technological transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future?

As a Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services, you will play a key role in delivering technology solutions that meet business needs, as well as managing the lifecycle of the information assets within your areas of responsibility.

You will ensure the quality and continuity of IT services while leading delivery teams, managers and architecture advisors. Working closely with business partners, you will contribute to the evolution of technology services and demonstrate active leadership in the responsible adoption of artificial intelligence.

This position is an excellent opportunity to showcase your leadership, management skills and ability to engage teams in an environment focused on collaboration, innovation and continuous improvement.

What You Will Accomplish With Us

• Act as the primary point of contact for all IT services provided to the Talent and Culture, Treasury and Banking Services sectors.
• Advise internal partners on the selection, acquisition and integration of technology solutions, including software packages, shared and reusable services, and cloud solutions.
• Lead the delivery of IT services and solutions based on business needs and the objectives of the Information Technology Vice-Presidency, while meeting quality standards, timelines and budgets.
• Oversee the delivery performance of the solutions under your responsibility, particularly with respect to security, vendor management, financial data, project health, production environments and compliance.
• Ensure the availability and optimal management of the financial, material and human resources required to deliver the backlog.
• Ensure compliance with the organization’s processes, norms and standards related to project management, design, development, procurement, configuration, testing and compliance.
• Ensure effective management of the needs, applications, information, data, infrastructure and services within your areas of responsibility.
• Maintain ongoing and proactive communication with managers in the business areas involved in projects, solution evolution and IT service continuity.
• Plan and manage the financial, material and human resources of your department and report results to senior management.
• Ensure sound human resources management, promote professional development and create conditions that foster employee engagement, career growth and the retention of specialized talent.
• Demonstrate active leadership in the adoption of artificial intelligence to increase business value, expand team capacity and accelerate responsible, secure and measurable IT delivery.
• Maximize the responsible use of artificial intelligence throughout the IT delivery lifecycle, including planning, analysis, design, development, testing, documentation, support and operations.
• Develop AI skills and practices within teams, implement continuous learning mechanisms and lead by example in the everyday use of tools such as Microsoft Copilot.
• Collaborate closely with other business areas, internal partners and service owners within the Information Technology Vice-Presidency to ensure the alignment of applications and technology environments.

What Could Accelerate Your Success In This Role

• Holds a bachelor’s degree in computer science or another relevant discipline at an equivalent level.
• Has at least 10 years of relevant and extensive experience in information technology.
• Has significant experience managing multiple project teams, managing projects and leading managers.
• Stands out for their leadership, intellectual curiosity, ability to learn and ability to engage teams through change.
• Demonstrates excellent communication, work organization and business partner relationship management skills.
• Has expertise in preparing and presenting business cases for IT projects, as well as strategically planning technology directions based on business processes.
• Understands the software development lifecycle as well as DevOps, Agile and Lean approaches.
• Has demonstrated experience leading and delivering tangible initiatives involving generative artificial intelligence, machine learning or intelligent automation, from ideation through production and adoption.
• Is recognized for their leadership in talent development, transforming ways of working and fostering a culture of experimentation, learning and sharing AI-related practices.
• Has a strong understanding of governance and responsible AI principles, particularly in relation to data quality and protection, cybersecurity, compliance, bias, traceability and human oversight.
• Demonstrates an ability to innovate, improve ways of working and support teams through change.
• Has a strong aptitude for developing people and supporting their career growth.
• Understands the mechanisms involved in establishing operating and capital budgets for technology initiatives.
• Has knowledge of the financial services, human resources and insurance sectors, which is considered a strong asset.
• Has knowledge of Workday, Oracle and Kyriba solutions, which is considered an asset.
• Has management experience in a matrix environment, which is considered an asset.
• Has an advanced level of proficiency in English, as the person in this role will frequently be required to provide IT advisory services, lead the delivery of IT solutions, and maintain communications related to projects and service continuity with English- and French-speaking colleagues and internal partners across Canada.

Why you’ll love working with us

• A work environment where learning and development come together with a shared pursuit of excellence.
• Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while supporting the organization’s growth.
• A healthy, safe, equitable and inclusive environment where everyone has the opportunity to reach their full potential and grow.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.

Competitive Benefits

• Flexible group insurance
• Competitive pension plan
• Employee share purchase plan
• Vacation, wellness and personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!