Director, digital program management

Société Financière Manuvie; Toronto; Hybrid; CAD 125,000 - 175,000; Full time

Job summary

Manuvie in Toronto is seeking a Director, Digital Program Management to lead the delivery of strategic digital transformation programs across the enterprise. You will oversee large, multi-year initiatives such as Unified Canada and Digital Storefront, partnering with senior executives and business leaders to drive customer-focused outcomes.

This role blends strategic leadership with hands-on execution, requiring governance, RAID management, and executive communications.

Qualifications

• 10+ years of experience leading complex digital transformation, program management, or technology delivery initiatives.
• Proven experience delivering large-scale, cross-functional programs spanning business and technology organizations.
• Experience leading customer-facing digital experience, platform modernization, or enterprise transformation initiatives.
• Experience operating within large, highly matrixed organizations.
• Bachelor's degree required; Master's degree (e.g., MBA or MS in a technical or business field) is a plus.

Responsibilities

• Lead large-scale digital transformation programs from initiation through execution, implementation, and business adoption.
• Establish program vision, objectives, success measures, and strategic roadmaps aligned to enterprise priorities.
• Develop and maintain integrated program plans across business, product, technology, operations, and vendor workstreams.
• Coordinate planning activities, milestone reviews, readiness assessments, and delivery checkpoints.
• Drive accountability across multiple teams and stakeholder groups to achieve program objectives.
• Partner with product, technology, and business leaders to ensure delivery remains aligned to strategic goals and customer outcomes.
• Establish and oversee program governance structures, delivery frameworks, execution plans, and operating rhythms.
• Manage complex interdependencies across multiple workstreams, products, and business units.
• Proactively identify, mitigate, and elevate risks, issues, and dependencies.
• Oversee change governance and ensure organizational readiness activities are embedded within program plans.
• Ensure adherence to enterprise delivery, governance, financial, reporting, ODF, and audit requirements.
• Build and maintain integrated program plans and RAID logs; facilitate working sessions and executive reviews.
• Directly project managing high-priority workstreams during critical delivery periods.
• Lead executive governance forums, steering committees, and transformation reviews.
• Provide clear executive communications on program progress, risks, decisions, and outcomes.
• Influence without authority to drive alignment across matrixed organizations.

Skills

Program management

Leadership

Communication

Agile

Risk management

Executive storytelling

Education

Bachelor's degree

Master's degree

Tools

Jira

Rally

Confluence

Job description

The Director, Digital Program Management is responsible for leading the successful delivery of strategic digital transformation programs that advance Manulife's One Manulife vision.

This role will lead complex, multi-year programs that span business units, segments, and technology organizations, including initiatives such as Unified Canada, Digital Storefront (DSF), Shared Capabilities, and other enterprise customer experience transformation efforts.

The successful candidate will combine strategic leadership with hands‑on execution. They will operate comfortably with senior executives and business leaders while also diving into delivery details, resolving issues, managing dependencies, coordinating teams, and driving outcomes across large, cross‑functional programs.

Position Responsibilities:

Program Leadership & Transformation Delivery

• Lead large-scale digital transformation programs from initiation through execution, implementation, and business adoption.

• Establish program vision, objectives, success measures, and strategic roadmaps aligned to enterprise priorities.

• Develop and maintain integrated program plans across business, product, technology, operations, and vendor workstreams.

• Ensure alignment on scope, timelines, milestones, dependencies, deliverables, and expected outcomes.

• Drive accountability across multiple teams and stakeholder groups to achieve program objectives.

• Partner with product, technology, and business leaders to ensure delivery remains aligned to strategic goals and customer outcomes.

Program & Project Management

• Establish and oversee program governance structures, delivery frameworks, execution plans, and operating rhythms.

• Manage complex interdependencies across multiple workstreams, products, and business units.

• Coordinate planning activities, milestone reviews, readiness assessments, and delivery checkpoints.

• Ensure clear ownership, decision‑making processes, and escalation paths are in place.

• Proactively identify, mitigate, and elevate risks, issues, and dependencies.

• Oversee change governance and ensure organizational readiness activities are embedded within program plans.

• Ensure adherence to enterprise delivery, governance, financial, reporting, ODF, and audit requirements.

Hands‑On Delivery Leadership

Unlike a traditional Program Director role, this position is expected to actively engage in execution when required.

Responsibilities include:

• Building and maintaining integrated program plans.

• Managing RAID logs and dependency tracking.

• Facilitating working sessions, workshops, planning events, and executive reviews.

• Driving issue resolution and removing delivery blockers.

• Creating executive‑ready status reports, presentations, and briefing materials.

• Supporting roadmap, release, and milestone planning activities.

• Partnering with Product Owners, Delivery Leads, and Scrum Masters to ensure execution remains on track.

• Directly project managing high‑priority workstreams during critical delivery periods.

Executive Stakeholder Management

• Lead executive governance forums, steering committees, and transformation reviews.

• Build strong relationships across business, technology, operations, and digital experience teams.

• Manage stakeholder alignment across multiple segments, functions, and leadership teams.

• Provide clear, concise executive communications on program progress, risks, dependencies, decisions, and outcomes.

• Escalate issues requiring leadership intervention with context, options, and recommended paths forward.

• Influence without authority to drive alignment and execution across matrixed organizations.

Strategic Partnership Across Business and Technology

• Act as a key connector between Digital Experience, Product, Technology, Operations, and business stakeholders.

• Build strong partnerships across GWAM, Canada Segment, Shared Capabilities, and Global teams.

• Proactively identify and address gaps in delivery ownership, handoffs, decision‑making, and execution.

• Foster collaboration across functions to accelerate delivery and improve program outcomes.

• Champion a One Manulife mindset by driving alignment, transparency, and shared accountability across teams.

Required Qualifications:

Experience

• 10+ years of experience leading complex digital transformation, program management, or technology delivery initiatives.

• Proven experience delivering large-scale, cross‑functional programs spanning business and technology organizations.

• Experience leading customer‑facing digital experience, platform modernization, or enterprise transformation initiatives.

• Experience operating within large, highly matrixed organizations.

• Bachelor's degree required; Master's degree (e.g., MBA or MS in a technical or business field) is a plus.

Skills & Capabilities

• Exceptional program and project management expertise.

• Strong analytical, problem‑solving, and decision‑making capabilities.

• Advanced PowerPoint, Excel, and executive storytelling skills.

• Strong financial and delivery management discipline.

• Ability to simplify complex problems into actionable plans.

• Strong organizational and execution skills with attention to detail.

Communication & Influence

• Excellent written and verbal communication skills.

• Experience creating executive‑level presentations, updates, and decision materials.

• Proven ability to influence stakeholders at all levels of the organization.

• Ability to navigate ambiguity and drive clarity and action.

Delivery & Ways of Working

• Strong understanding of Agile delivery practices and product operating models.

• Experience working with Jira, Rally, Confluence, and related delivery tools.

• Familiarity with digital product development from discovery through delivery.

Preferred Qualifications:

• PMP Certification is considered an asset.

• Experience within financial services is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et les politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [e-mail].

Région de référence du salaire

Toronto, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$125,100.00 CAD - $175,100.00 CAD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [e-mail] pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et d conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [e-mail] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre énoncé sur la collecte de renseignements personnels.