Director, Digital Product Management Engagement Lead

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 110,000 - 206,000; Full time

Job summary

A leading global financial services company is seeking a Digital Product Management Engagement Lead in Toronto to enhance digital practices and customer experiences. This full-time position requires extensive experience in digital product management and aims to drive community engagement and strategic alignment across business units.

Qualifications

• 7-10+ years in digital product management and digital engagement.
• Extensive experience in agile environments.
• Knowledge of digital practices and governance.

Responsibilities

• Engaging with business units to advance digital maturity.
• Aligning strategies and facilitating knowledge transfer.
• Driving community engagement and staying updated on industry trends.

Skills

Digital engagement

Agile methodologies

Product Management

Leadership

Communication

Education

Product Management certification

MBA, engineering or equivalent

Job description

Director, Digital Product Management Engagement Lead

Location: Toronto, Ontario | Type: Full-time | Posted: 2 days ago | Application deadline: June 10, 2025 (11 days remaining)

The Opportunity

The Global Digital Acceleration team (GDA) is seeking a Digital Product Management (DPM) Engagement Lead to drive adoption and enhance ways of working across our Digital Properties. The role involves partnering with product managers, business leaders, and technology teams to activate and evolve digital practices, supporting continuous value delivery and exceptional digital customer experiences.

Responsibilities include:

• Engaging with business units to advance digital maturity
• Aligning strategies and facilitating knowledge transfer
• Developing approaches to meet digital leadership goals
• Analyzing current states and closing gaps
• Supporting training and toolkit development
• Driving community engagement and staying updated on industry trends
• Contributing to digital standards, frameworks, and operating models
• Leading process improvements and data-driven decision-making
• Designing and delivering transformative learning experiences

Qualifications

• 7-10+ years in digital product management and digital engagement
• Extensive experience in agile environments
• Knowledge of digital practices and governance
• Product Management certification
• Preferred: MBA, engineering or equivalent

Preferred Skills

• Strong communication and leadership skills
• Passion for digital customer enablement
• Organizational savvy and curiosity
• Experience with executive communication and stakeholder management
• Knowledge of Human Centered Design and digital trends

About Manulife and John Hancock

Manulife is a global leader in financial services dedicated to helping people make decisions easier and live better. Learn more at www.manuvie.com.

We value diversity and are committed to equal employment opportunities, fostering an inclusive environment, and eliminating barriers to employment. For accommodations during recruitment, contact [e-mail].

Salary Range: $110,530 - $205,270 CAD | Location: Toronto, Hybrid work model