Digital Experience Manager

Scotiabank; Toronto; Hybrid; CAD 80,000 - 115,000; Full time

Job summary

Scotiabank is seeking a skilled content management professional for a 12-month contract within their Digital Commerce Team in Toronto. The role involves managing web properties, authoring content, and ensuring compliance with best practices. Ideal candidates will have extensive experience in content management, HTML/CSS, and a strong grasp of UX principles. This opportunity offers a hybrid work environment, competitive benefits, and a focus on diversity and inclusion.

Benefits

Diversity and Inclusion Programs

Hybrid Work Environment

Tuition Assistance

Fully Equipped Gym

Community Engagement Opportunities

Qualifications

• 7+ years of content management experience.
• 3+ years in content authoring with UX and CX practices.
• 2+ years’ experience with HTML and CSS.

Responsibilities

• Complete web content requests following project plans.
• Monitor and maintain site health across assigned pages.
• Collaborate with stakeholders for new requirements and best practices.

Skills

Content Management

UX Best Practices

CSS

HTML

SEO Analysis

Agile Methodologies

Communication

Organizational Skills

Education

Undergraduate degree in Business, Marketing, Design, or Computer Science

Tools

Adobe Experience Manager

Job description

Requisition ID: 226675

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

This is a 12-month contract opportunity!

This role contributes to the overall success of the Digital Commerce Team in Canada by supporting the maintenance and development of Scotiabank-owned web properties, with a focus on continuous improvement to support sales and deliver best-in-class customer experiences. Leads collaboration with partners across the bank to identify and execute new opportunities to improve channel performance. Supports the team's business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards.

Is this role right for you? In this role, you will:

• Complete web content requests assigned as per the project plan on time and following the Bank’s quality, branding, accessibility, and design guidelines.
• Spend the majority of their day authoring in our web content management platform (AEM) from low to medium complexity.
• Monitor and maintain site health (site quality, accessibility, and SEO scores) across all pages they’ve been assigned as per the project plan.
• Communicate early and often with the project manager and other stakeholders to capture new requirements and escalate any blockers.
• Coordinate with cross-functional partners on authoring best practices and page content recommendations.

Do you have the skills that will enable you to succeed in this role?

• 7+ years of content management experience
• 3+ years’ experience in content authoring with UX and CX best practices - ensuring website content has a consistent look and feel and is formatted to established standards (demonstrated in project work
• 2+ years’ experience with HTML and CSS
• Experience using Adobe Experience Manager is preferred
• Demonstrated understanding of the impact of content and can use SEO to analyze website traffic and user engagement metrics to drive optimizations
• Practical experience with Agile development methodologies
• Good communication skills – successful hires will need to be able to communicate with project stakeholders and managers across the organization.
• Able to juggle multiple tasks at once, changing focus and priority as needed
• Strong organizational skills
• Not required, but an undergraduate degree is preferred, ideally in Business, marketing, design, or Computer Science

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• A hybrid-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.