Senior Network & Security Analyst

RBC; Toronto; On-site; CAD 110,000 - 145,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock where applicable

World-class training program

Flexible work/life balance options

Job summary

RBC in Toronto, Canada is seeking a Senior Network and Security Analyst to support global intranet, internet, and extranet infrastructure, delivering advanced troubleshooting and change implementations. You will handle incident escalations, perform root cause analysis with vendors, manage ServiceNow queues, and execute configuration changes across Cisco and other vendor platforms.

This role requires on-call rotations and collaboration with clients, partners, and engineering teams to ensure

Qualifications

• Solid understanding of TCP/IP and protocol analysis for troubleshooting.
• Strong knowledge of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, OSPF).
• Familiarity with security concepts (NAT/PAT, IPSEC, SSL, DDoS).

Responsibilities

• Respond to network event and incident escalations from the Service Desk and partners.
• Perform root cause analysis with vendor engineers for major incidents.
• Manage ServiceNow incident/problem/change queues per SLAs.
• Execute network/security configuration changes across the global enterprise.
• Audit documentation and network management system consistency.
• Create/update support documentation and shift reports for outages.
• Participate in 24x7 on-call rotations including evenings and nights.

Skills

TCP/IP analysis

L2/L3 protocols

Cisco IOS/NX-OS

Security concepts

On-call support

Python/Ansible

Vendor collaboration

Network incident handling

DNS/DHCP/HTTP

Education

IT college or university degree

CCNP R&S/DC

Tools

F5 LTM/GTM

Nokia Check Point

Cisco IOS/NX-OS

Arista Cisco ONS 15454

Fortinet FortiGate

Symantec ProxySG

Job description

What is the opportunity?

As a Senior Network and Security Analyst you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E-commerce), and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting, and implementing configuration changes across a variety of vendor platforms. You will be regularly working with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia-Pacific).

Job Description

What will you do?

• Responding to network event and incident escalations from the first-level support Service Desk, internal/external clients and business partners
• Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, and implementing permanent solutions
• Managing the team's ServiceNow incident/problem/change ticket queues in accordance to established SLAs
• Execution of network and security infrastructure configuration changes across the global enterprise
• Performing audits for consistency in Network Management Systems, documentation, and configuration
• Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages
• Participate in 24 x 7 on-call rotational shifts including evening and night shifts.
• Participating in meetings and training sessions to review and understand new technology and service deployments

What do you need to succeed?

Must Have

• Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired
• Solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment
• Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, TLS, etc.
• Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing etc.
• Excellent understanding of the OSI model
• Experience working with the following network and security appliances/vendors:
  • Load balancers (F5 LTM/GTM, Citrix Netscaler),
  • Firewalls (Nokia Check Point, Palo Alto)
  • Cisco IOS & NX-OS based routers & switches
  • Working knowledge of Arista, Cisco ONS 15454, Symantec ProxySG/SSLV, FireEye MPS, Arbor Pravail, Cisco Firepower IDS, Infoblox, Neustar, Cisco ACI. Ciena Optical, Juniper Pulse Secure, Fortinet FortiGate, Akamai CDN is considered an asset
• Fluency in programming languages and automation tools (Python, Ansible, etc.) is considered an asset

Nice to Have

• Sound understanding and working knowledge of Cisco UCS, FCoE, VSAN, VDC, vPC, VXLAN, Cisco ACI, VMware is considered an asset
• College diploma or University degree related to Information Technology, with a focus on Telecommunications
• CCNP R&S/DC certification or equivalent level of knowledge

What’s In It For You

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-10

Application Deadline: 2026-08-17