Director, CX Transformation & Professional Services

TTEC Digital

Mission

Remote

CAD 150,000 - 190,000

Full time

4 days ago

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Job summary

TTEC Digital seeks a Director of Professional Services to guide complex Genesys CX implementations, lead delivery teams, and own customer outcomes. You will drive pre- and post-sales activities, mentor engineers and solution architects, and shape engagement strategies with clients and partners.

The role emphasizes strategic leadership, cross-functional collaboration, and delivering measurable business value across cloud contact center technologies.

Qualifications

Bachelor’s degree in computer science, IT, or engineering preferred.
12+ years in Contact Center and UC environments.
7+ years of Genesys project leadership.
Experience mapping roadmaps and end-to-end project approaches with cloud telephony.
Experience presenting to executive stakeholders (technical and non-technical).

Responsibilities

Lead technical teams for Genesys Cloud implementations on client projects.
Own end-to-end project success including profitability and customer success.
Develop and present solutions; support deal closure and ROI business cases.
Review technical efforts across all project phases and mentor team members.
Communicate how the Genesys platform solves business needs and drive CX transformations.

Skills

Genesys project leadership

Executive communications

Roadmap development

RFP response development

Agile and waterfall delivery

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Genesys Cloud

Five9

Amazon Connect

Zoom

Cisco

Avaya

NICE CXone

Job description

The role emphasizes strategic leadership, cross-functional collaboration, and delivering measurable business value across cloud contact center technologies.

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