Director, Customer Supply Chain — Global 3PL & Transformation

Iovate; Oakville; Hybrid; CAD 150,000 - 170,000; Full time

Benefits offered by this job

World class gym

Employee Assistance Program

Company RRSP Matching

Paid vacation & 5 personal days

Employee Engagement Events

Product & Swag from leading brands

Professional career development

Global career exposure without relocat

Competitive compensation package

Job summary

Iovate Health Sciences International Inc. is seeking a Director, Customer Supply Chain in Oakville. This hybrid role focuses on leading order management, 3PL partnerships, and end-to-end service improvements to drive best-in-class performance.

You will manage ERP systems, collaborate with Sales and Finance, and oversee 3PL relationships across warehousing and transportation while enabling growth and cost efficiency.

Qualifications

• 10+ years in customer supply chain, order management or logistics with 5+ years leading teams.
• Bachelor's in Supply Chain, Business, or related field; advanced degree/assets are a plus.
• Experience owning 3PL relationships including contract negotiation and KPI/SLA governance.
• Proven record in cross-functional transformation, process improvement and change management.
• Strong understanding of end-to-end order-to-delivery processes and service metrics.

Responsibilities

• Lead order management to capture, validate and process orders efficiently.
• Be the voice of Supply Chain to customers and internal sales teams.
• Define and implement new order management capabilities and KPI governance.
• Lead service level transformation to improve performance.
• Collaborate with Warehouse and Supply Planning for seamless flow from receipt to shipment.
• Identify risks related to customer compliance, CFR, OTIF, OTD, OS&D and returns.
• Collaborate with sales on Customer Contracts and Joint Business Plans.
• Ensure ERP adoption within the customer service team.
• Own and lead 3PL relationships with governance and cost optimization.

Skills

Leadership

Cross-functional collaboration

End-to-end order-to-delivery

Data-driven problem solving

ERP knowledge

3PL partnership management

Budget and cost optimization

Travel flexibility

Education

Bachelor's degree in Supply Chain/Operations/Business

Advanced degree or professional designation (asset)

Tools

ERP systems

Order management platforms

Job description

Iovate Health Sciences International Inc. is seeking a Director, Customer Supply Chain in Oakville. This hybrid role focuses on leading order management, 3PL partnerships, and end-to-end service improvements to drive best-in-class performance.

You will manage ERP systems, collaborate with Sales and Finance, and oversee 3PL relationships across warehousing and transportation while enabling growth and cost efficiency.