Director Customer Logistics – Telecommunications Operations

Ryder System, Inc.; Mississauga; On-site; CAD 155,000 - 175,000; Full time

Benefits offered by this job

10 days of Paid Time Off upon hire

Excellent benefits package after 30 d

Retirement benefits (DCPP, RRSP, DPSP)

Employee stock discount 15%

Job summary

Ryder System, Inc. in Canada seeks a results-driven Director, Customer Logistics to lead operations across Mississauga and Calgary.

This executive role oversees operational performance, financial results, customer satisfaction, safety, and continuous improvement for a major telecommunications client. You will build high-performing teams across multiple locations, drive LEAN initiatives, and shape Ryder’s logistics strategy through partnership with customers and internal leadership.

Qualifications

• Extensive warehouse and supply chain leadership experience.
• Strong LEAN principles knowledge.
• Ability to lead multiple locations.
• Experience with customer-facing leadership.
• Travel up to 30%.

Responsibilities

• Build and maintain relationships with customer at a regional or corporate level based on operational execution and value creation.
• Forecast, plan, manage and ensure assigned accounts meet defined financial targets.
• Manage operations to meet or exceed internal and external KPIs; lead during peak seasons, projects and implementations.
• Identify expansion opportunities with current customer(s); participate in business development and startup activities.
• Monitor safety culture; meet or exceed annual safety targets.
• Oversee deployment of Ryder's Lean Guiding Principles and foster continuous improvement.
• Hire, train, supervise GLM I and II to meet account needs.

Skills

Relationship building

Leadership

Communication (oral & written)

Independent & teamwork

Fast-paced adaptability

Multi-tasking & time management

Detail orientation & follow-up

Job description

Job Description :

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About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job:

Type: Full time/Permanent

Wage: $155,000 - $175,000 Annual Salary Based on Experience

Shifts: Monday - Friday Daytime Hours. As a senior operations leader, flexibility is expected to support warehouse operations, leadership teams, and critical business initiatives in Ontario and Alberta.

Location: May sit in either Mississauga, ON or Calgary, AB - Fully Onsite Role

Travel: 30 percent Travel Required

Why Ryder?

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment
• Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

Ryder is seeking a results-driven Director, Customer Logistics to lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta. This executive role is accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement for a major telecommunications customer.

As a trusted customer partner and Ryder leader, you will deliver operational excellence, achieve financial targets, strengthen customer relationships, and identify growth opportunities. The ideal candidate brings extensive warehouse and supply chain leadership experience, a strong commitment to LEAN principles, and the ability to build high-performing teams across multiple locations. This role offers the opportunity to shape the future of Ryder’s logistics operations through innovation, customer partnership, and operational leadership.

Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts.

Essential Functions

• Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
• Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
• Manage operations to meet or exceed internal and external Key Performance Indicators (KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.
• Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
• Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
• Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Excellent problem-solving skills
• Excellent oral and written communication skills with demonstrated leadership capabilities
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices