Manager - Owner Operator Network

Ryder System, Inc.; London; On-site; CAD 80,000 - 85,000; Full time

Benefits offered by this job

PTO 10 days

Benefits after 30 days

Pension & RRSP & DPSP

Employee stock discount 15%

Safe work environment

Forbes Best Employers 2025

Job summary

Ryder System, Inc. in London, Ontario is hiring a Logistics Manager to lead owner-operator relationships, manage accounts with P&L responsibility, and drive performance improvements. The role emphasizes safety, carrier negotiations, and cross-functional coordination with customers and vendors.

The position is full-time and on-site with standard business hours. The ideal candidate brings proven leadership in logistics, strong analytical skills, and ability to manage metrics, payroll, and staff.

Qualifications

• Proven experience managing and leading owner-operator customers/vendors.
• Bachelor’s degree in a relevant field is preferred.
• Experience with P&L, payroll, and KPI oversight is a plus.

Responsibilities

• Manage accounts with P&L responsibility, customer satisfaction, and safety.
• Design and monitor dashboards to track key metrics and performance.
• Oversee carrier settlements, payments, and rate validation.
• Lead recruitment, capacity planning, and safety compliance.
• Maintain relationships with customers, carriers, and vendors.

Skills

Leadership

Team management

Communication

Problem solving

Education

HS diploma/GED

Bachelor's degree in Business/Logistics/Supply Chain

Tools

Microsoft Office Suite

Job description

Job Description :

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job:

Type:

Full time/Permanent

Wage:

$80,000 - $85,000 Annual Salary

Shifts:

Monday - Friday 8:00am - 5:00pm Must be flexible

Location:

London, ON

Requirements:

Proven experience managing and leading owner-operator customers/vendors is required for this role.

Why Ryder?

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment
• Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Manager Logistics is responsible to manage all activities associated with the efficient operation of accounts. This includes P&L responsibility, ensuring customer satisfaction, compliance, employee relations and safety.

Essential Functions

Dashboard Development & Performance Reporting

Design, implement, and maintain operational dashboards to track key business metrics, providing visibility into performance trends, safety, claims, on time performance, equipment utilization, and service levels.

Carrier Settlements & Financial Oversight

Manage carrier settlement processes, ensuring accurate and timely payment reconciliation, dispute resolution, rate validation, and adherence to contractual agreements.

Key Performance Indicator (KPI) Management

Establish, monitor, and analyze KPIs related to carrier performance, service quality, on-time delivery, utilization, safety, while developing action plans to improve results.

Carrier Recruitment & Capacity Planning

Support carrier sourcing, carrier contracting, and ensure carrier drivers meet hiring standards to ensure adequate capacity and service coverage.

Carrier Safety Compliance

Oversee HOS compliance, accident reviews and complete carrier audits

Equipment & Asset Management

Oversee truck onboarding process, including licensing, insurance, including utilization tracking, compliance requirements, and operational readiness.

Vendor & Customer Relationship Management

Build and maintain strong relationships with customers, carriers, and vendor partners, serving as the primary liaison to address operational issues, performance expectations, and business opportunities.

Continuous Improvement & Program Growth

Identify opportunities to optimize processes, reduce costs, improve carrier satisfaction, and enhance the overall performance and scalability of the Owner Operator program.

• Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility, resolve performance issues, and ensure compliance with policies and procedures.
• Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands.
• Be responsible for the payroll of employees.
• Analyze weekly and monthly P&L statement to determine account profitability, and provide financial data and weekly operations report to senior management.
• Be responsible for accounts payable, vendor quotes for purchased materials, and customer invoicing.
• Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations.

Additional Responsibilities

• Performs other duties as assigned.
• Must be available to work on a flexible schedule on the various work shifts

Skills and Abilities

• Builds and manages effective teams
• Strong leadership and motivating skills
• Strong verbal and written communication skills
• Bilingual, English and French (for Quebec locations only)
• Effective interpersonal skills
• Excellent interpersonal skills within a diverse team environment
• Demonstrates problem solving skills
• Demonstrates analytical skills
• Excellent organizational skills
• Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines
• Must be computer literate and able to use the Microsoft Office Suite (Excel & Word required)
• Excellent knowledge of Transportation and/or Warehouse Logistics operations advanced required
• Excellent knowledge of safety and security requirements advanced required

Qualifications

• H.S. diploma/GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Three (3) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• Two (2) years or more managing and leading direct reports required
• Excellent knowledge of Transportation and/or Warehouse Logistics operations. advanced required
• Excellent knowledge of safety and security requirements. advanced required

DOT Regulated:

No

#LI-JP

Job Category:

Logistics

This posting is for an existing vacancy.

Our Culture & Commitment :

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$80k

Maximum Pay Range:

$85k

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization to Work in Canada:

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] .

#wd