Director, Compliance (Surety)

The Travelers Indemnity Company; Toronto, Montreal, Vancouver; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a detail-oriented Underwriting Audit Manager to oversee compliance and enhance operational efficiency. In this pivotal role, you will lead auditing functions, assess underwriting controls, and prepare critical reports for senior management. This position offers a dynamic environment where your expertise in risk assessment and auditing principles will be valued. You'll also have the opportunity to build and mentor a high-performing team while contributing to strategic improvements across the organization. If you are passionate about making a difference and driving excellence in underwriting practices, this role is for you.

Benefits

Health Insurance

Retirement Contribution

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• 8+ years of experience in business, insurance, risk management, or audit.
• Thorough knowledge of risk assessment and auditing principles.

Responsibilities

• Manage and monitor underwriting guidelines and compliance.
• Conduct audits, prepare reports, and recommend corrective actions.

Skills

Risk Assessment

Auditing Principles

Communication Skills

Decision-Making Skills

Attention to Detail

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Who Are We?

Solid reputation, passionate people, and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

Manage & monitor the design and execution of underwriting guidelines and controls for the Travelers Canada Businesses to ensure compliance & alignment with Corporate UW standards.

What Will You Do?

• Execute or assist in managing, developing, and executing the underwriting audit functions for the business, including updating policies, participating in audits, scheduling, leading audits, compiling reports, selecting audit teams, reperformance, and assisting with corrective actions.
• Assess or assist with underwriting controls, determine impacts of deficiencies, and recommend corrective actions.
• Prepare or assist with senior management reports and reports required for compliance, SOX certification, authority, contingency plans, legal compliance, and other key functions.
• Prepare monitoring reports highlighting key developments and recommending corrective actions.
• Monitor collateral management, record retention, confidentiality, bonds & policies, paperless strategies, and credit card payments.
• Conduct ongoing assessments of underwriting controls to ensure effectiveness, efficiency, and best practices, implementing improvements as needed.
• Work with Underwriting Management to create and maintain Authority Letter Templates, ensuring adherence to guidelines and proper documentation for audits.
• Serve as a point of contact for underwriting audit-related matters with Business Units, Compliance, Regulators, and other key functions.
• Anticipate future operational needs and communicate with senior management to support compliance and strategic improvements.
• Conduct training and awareness programs across the organization to improve skills and knowledge.
• Build and lead a high-performing, engaged team, including talent identification, coaching, and mentoring.
• Lead inclusively, manage change effectively, and perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Thorough knowledge of risk assessment, technology, and auditing principles.
• Understanding of policies, procedures, and best practices.
• Subject Matter Expertise in key duties.
• Experience in surety business underwriting.
• Prior audit experience.
• Knowledge of legal environment affecting insurance operations.
• Advanced knowledge of surety underwriting, financial analysis, risk assessment, invoicing, reinsurance, and monitoring.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Excellent attention to detail, writing, communication, and decision-making skills.

What Is a Must Have?

• Bachelor’s degree.
• Minimum of 8 years of experience in business, insurance, risk management, or audit.

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: 3% DPSP contribution plus dollar-for-dollar match up to 5% of base pay.
• Paid Time Off: Starting at 20 days PTO, up to 36 days with purchase options, plus 12 holidays.
• Wellness Program: Resources, discounts, mental health support, and counseling services.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards programs to support community involvement.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to providing accommodations for persons with disabilities during the recruitment and interview process. For questions regarding physical requirements, please contact us via email. We reserve the right to fill the position at a level above or below the posted level. For more information on our benefits, visit our benefits page.