Director, Clinic Openings & Onboarding

Passion Dental Group; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Anytime Dental is seeking a Director, DeNovo Development & Onboarding to lead the launch of new clinics from planning through opening and stabilization. You’ll work with cross-functional teams across Operations, People & Culture, Recruitment, Clinical Leadership, IT, Marketing, Finance and more to ensure every clinic is ready on day one with the right people, processes, and systems.

The role requires hands-on on-site leadership during launches, frequent Ontario travel, coaching for Clinic

Qualifications

• 5+ years of progressive experience in dental operations, project management, multi-site leadership or a related field.

Responsibilities

• Partner with the EVP, DeNovo to develop and manage clinic opening plans, timelines, milestones and readiness requirements.
• Lead the operational coordination of multiple new clinic openings from pre-launch through stabilization.
• Bring together cross-functional teams including Operations, Recruitment, People & Culture, Clinical Leadership, IT, Marketing, Finance, vendors and construction partners.
• Ensure clinics are operationally ready across staffing, scheduling, systems, supplies, workflows, patient experience and day-one execution.
• Partner with Recruitment and People & Culture to support staffing plans, hiring timelines and onboarding of new clinic teams.
• Coordinate training and onboarding so new team members understand the Anytime model, systems, workflows, service standards and expectations.
• Provide hands-on, on-site leadership before, during and following clinic openings.
• Coach and mentor new Clinic Managers, helping them build confidence, accountability and strong leadership practices.
• Identify and resolve operational challenges quickly while keeping multiple workstreams and stakeholders moving forward.
• Monitor early clinic operations including staffing, schedules, patient flow, team effectiveness and emerging needs.
• Support clinic stabilization and ensure a seamless transition to the Regional Director and ongoing Operations team.
• Capture lessons learned from each opening and continually improve our DeNovo playbooks, checklists, processes and launch standards.

Skills

Dental operations

Project management

Multi-site leadership

Openings & launches

Healthcare experience

Coaching leaders

Communication skills

Cross-functional collaboration

Job description

Anytime Dental is seeking a Director, DeNovo Development & Onboarding to lead the launch of new clinics from planning through opening and stabilization. You’ll work with cross-functional teams across Operations, People & Culture, Recruitment, Clinical Leadership, IT, Marketing, Finance and more to ensure every clinic is ready on day one with the right people, processes, and systems.

The role requires hands-on on-site leadership during launches, frequent Ontario travel, coaching for Clinic