Director, Business Operations & Strategy — Remote

Lightspeed Commerce; Montreal (administrative region); Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Time off to volunteer

MacBook purchase program

Enhanced parental leave

Job summary

Lightspeed Commerce in Montreal is seeking a Director, Business Operations to design, evolve, and operate the Product & Technology planning processes and executive cadences. You will help leaders make better decisions, align investments, and improve business outcomes at a global scale.

You will lead the operating system, build dashboards, and partner with Product, Engineering, and Finance to translate strategy into tangible plans and accountability. English fluency is required.

Qualifications

• Experience designing or significantly evolving operating models, planning processes, or business operating mechanisms.
• Experience leading organizations through operational change.
• Experience building executive operating rhythms that drive decisions.
• Experience connecting strategy, portfolio planning, financial planning, and workforce planning.
• Strong executive communication and business insight skills.
• Ability to influence senior leaders and build trusted cross-functional partnerships.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Responsibilities

• Shape the Product & Technology operating system.
• Design and continuously improve annual and quarterly planning processes that drive better decisions, clearer priorities, and measurable outcomes.
• Build and evolve executive operating mechanisms, including portfolio reviews, business reviews, and leadership cadences, that create accountability and accelerate decision making.
• Identify opportunities to simplify and improve how Product, Engineering, and Design operate together.
• Partner with Product, Engineering, and Design leaders to translate strategy into investment plans, measurable outcomes, and portfolio visibility.
• Develop executive dashboards and business insights that connect investments to customer value, execution progress, and business performance.
• Partner with Finance to strengthen financial planning, budgeting, workforce planning, and investment transparency.
• Establish strong operating relationships with Finance, GTM, People, Legal, Corporate Communications, and other cross-functional partners.
• Create effective planning interlocks and feedback loops that improve alignment, transparency, and execution across the company.
• Help Product & Technology clearly communicate where it is investing, why those investments matter, and the outcomes being delivered.
• Build, coach, and develop a high-performing Business Operations team.
• Foster a culture of continuous improvement, curiosity, and operational excellence.

Skills

Operating models

Planning processes

Executive dashboards

Cross-functional partnerships

Leadership

English fluency

Job description

Lightspeed Commerce in Montreal is seeking a Director, Business Operations to design, evolve, and operate the Product & Technology planning processes and executive cadences. You will help leaders make better decisions, align investments, and improve business outcomes at a global scale.

You will lead the operating system, build dashboards, and partner with Product, Engineering, and Finance to translate strategy into tangible plans and accountability. English fluency is required.