Director, Acute Care Access & Flow

Waypoint Centre for Mental Health Care; Penetanguishene; Hybrid; CAD 160,000 - 220,000; Full time

Job summary

Waypoint Centre for Mental Health Care in Ontario seeks a Director of Acute Assessment Programs and Access & Flow to provide strategic leadership for multiple clinical programs, including planning, integration, and evaluation of services to ensure high-quality, patient-centered care in a safe environment.

The role leads regional capacity initiatives, access, flow, and housing strategies, and collaborates with Ontario Health – Central and Ministry of Health to improve patient throughput and

Qualifications

• Bachelor’s degree in a regulated healthcare field and in good standing with applicable regulatory college.
• Master’s degree in a health-related field.
• Preference for health leadership, Certified Health Executive, LEAN or Six-Sigma certificates.
• Minimum 5-7 years progressive leadership experience in health care or related environment working with dynamic and diverse teams and managing complex, large-scale projects.
• Proven ability to work collaboratively with a wide range of internal and external partners to achieve shared goals.
• Demonstrated understanding and experience leading initiatives to address complex issues in health care, such as access and flow.
• Extensive clinical knowledge and experience with a focus on the organization, integration and delivery of mental health services in a specialized, multidisciplinary program setting.
• Knowledge of organizational methods, and human resources management in order to develop, retain and effectively utilize resources to meet service objectives and make sound decisions.
• Ability to utilize technology and analyze information systems and knowledge of quality management principles, as well as clinical research and its application.
• Strong working experience in Microsoft software: Windows, Office, Project, Visio, SharePoint.
• Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results.
• Proven ability to adapt readily to changeand reflects an optimistic and positive attitude.
• Models and promotes core ethical practice, Waypoint Values (Caring, Respect, Accountability, Innovation).
• Preference for proficiency in French/English language skills.

Responsibilities

• Provide overall leadership for Acute Care Programs, Patient Access & Flow, Housing, and the Float team.
• Plan, implement, integrate and evaluate departmental programs aligned with strategic priorities.
• Set strategic priorities and create actionable work plans with measurable outcomes.
• Develop and manage annual departmental budgets.
• Determine staffing levels and oversee recruitment and professional development.
• Oversee Central Intake to ensure smooth patient transitions from referral to discharge.
• Collaborate with Ontario Health – Central and regional partners on quality improvement.
• Develop partnerships to expand service capacity and housing options.
• Lead the development and execution of Waypoint’s housing strategy.
• Advocate for housing as a critical enabler of access and flow in the mental health system.
• Represent Waypoint on regional and system-level committees; liaise with hospitals and community partners.
• Ensure safety, quality, and regulatory compliance across programs.
• Support knowledge translation and learning health system practices.
• Coach and mentor staff, fostering accountability and continuous learning.

Skills

Leadership experience

Healthcare leadership

Stakeholder collaboration

Change management

Quality management

Education

Bachelor’s degree in healthcare

Master’s degree in health-related field

LEAN/Six-Sigma certificates

Tools

Microsoft Project

Visio

SharePoint

Office suite

Job description

Waypoint Centre for Mental Health Care in Ontario seeks a Director of Acute Assessment Programs and Access & Flow to provide strategic leadership for multiple clinical programs, including planning, integration, and evaluation of services to ensure high-quality, patient-centered care in a safe environment.

The role leads regional capacity initiatives, access, flow, and housing strategies, and collaborates with Ontario Health – Central and Ministry of Health to improve patient throughput and