Directeur(rice) général(e) - Tissu Canada

Cascades; Longueuil; Remote; CAD 52,000 - 66,000; Full time

Job summary

Blue Mantis is seeking an IT Technician to provide remote support to a diverse client base while also traveling to sites for hands-on resolutions. The role emphasizes strong troubleshooting, customer service, and documentation in a ticketing system.

You will handle Windows client/Server environments, collaborate on on-prem to cloud migrations, and manage security and network tasks. A+ or similar certs are preferred.

Qualifications

• 3-5 years IT experience providing remote or onsite support.
• Certs (A+, MCSE, MCSA, MCITP, CCNA) preferred.
• Support hardware from HP, Dell, Intel, Lenovo.
• Proficient with Windows 10/11 and Server OS 2012-2022.
• Experience with Hyper-V and VMware ESXi.
• Strong AD, DNS, DHCP, and Group Policy knowledge.
• Able to travel to client sites; mileage reimbursed.
• Excellent customer service and communication skills.

Responsibilities

• Troubleshoot hardware/software on Windows, macOS, and server OS.
• Manage help desk requests via phone, email, or chat; document in ticketing system.
• Lead projects including on-prem to cloud migrations (Exchange to O365, virtualization).
• Travel to client locations for onsite visits; mileage reimbursement.
• Generate CSRs and private keys; install/configure on IIS.

Skills

IT support

Remote troubleshooting

End-user support

Active Directory

DNS/DHCP

Microsoft 365

Hyper-V

VMware ESXi

Networking concepts

Customer service

Education

IT certifications preferred

Tools

IIS

Hyper-V Manager

VMware ESXi

Active Directory

WatchGuard

SonicWall

Fortinet FortiGate

Cisco

Job description

Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.

Full-time

Remote

Key Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
• Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
• Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
• Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

• 3-5 years of IT experience working remotely or onsite supporting end users.
• Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
• Supporting HP, Dell, Intel, or Lenovo client and server hardware
• Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
• Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
• Strong knowledge of Active Directory, Group Policies, DNS, DHCP
• Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
• Microsoft 365 Administration
• Wireless experience managing and supporting autonomous and managed access points.
• Minimum of 1 year of experience in a customer service or office support role.

Hourly Rate Range: $38.46 to 48.08 CAD

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job.

This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.