Active Directory Analyst

Coreio Inc; Vaughan; On-site; CAD 65,000 - 85,000; Full time

Job summary

Blue Mantis Canada is seeking an Active Directory/Level 2 Support Analyst for a 1-year term to support identity and access management.

The role involves provisioning and securing user accounts, interfacing with clients and technical teams, and handling ServiceNow requests to ensure timely access provisioning and smooth migration projects. The position requires strong communication skills and collaboration across IT teams.

Qualifications

• Experience in Active Directory administration and identity/access management.
• Scripting with PowerShell for automation and task automation.
• Excel experience with VLOOKUP, XLOOKUP and PivotTables.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong understanding of security policies, access controls, and compliance.
• Ability to troubleshoot account and access issues efficiently.
• Excellent communication and interpersonal skills for client and team interactions.
• Experience with change management and documentation processes.

Responsibilities

• Provision and manage Active Directory accounts and access to applications.
• Work directly with clients to assist with account setup, security permissions, and access management.
• Liaise with infrastructure and application teams to ensure proper access provisioning.
• Process and maintain ServiceNow requests for security provisioning, ensuring timely implementation.
• Develop, maintain, and deliver Active Directory administration processes and documentation.
• Provide technical support in a courteous and responsive manner during migration projects.
• Coordinate changes with support teams, following established change management processes.
• Handle service desk requests, fulfill work requests, and resolve technical issues.
• Communicate with clients, partners, and service teams via email and phone to provide updates.
• Assist with special projects and organizational IT initiatives as needed.
• Manage the ticket lifecycle, ensuring proper tracking of technical requirements.
• Train and guide users on best practices for software applications and system access.

Skills

Active Directory administration

PowerShell scripting

Excel

Security policies

Change management

Communication skills

Tools

ServiceNow

Ticketing systems

Job description

Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis’ proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid‑market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.

We are looking for an Active Directory/Level 2 Support Analyst for a 1 year term (possibility of an extension)

Job Summary:

The Active Directory Analyst plays a crucial role in managing and securing user access within an organization. This position is responsible for provisioning, maintaining, and troubleshooting Active Directory accounts, ensuring proper access to systems and applications, and collaborating with technical teams to support identity and access management initiatives.

Key Responsibilities:

• Provision and manage Active Directory accounts and access to applications.
• Work directly with clients to assist with account setup, security permissions, and access management.
• Liaise with infrastructure and application teams to ensure proper access provisioning.
• Process and maintain ServiceNow requests for security provisioning, ensuring timely implementation.
• Develop, maintain, and deliver Active Directory administration processes and documentation.
• Provide technical support in a courteous and responsive manner during migration projects.
• Coordinate changes with support teams, following established change management processes.
• Handle service desk requests, fulfill work requests, and resolve technical issues.
• Communicate with clients, partners, and service teams via email and phone to provide updates.
• Assist with special projects and organizational IT initiatives as needed.
• Manage the ticket lifecycle, ensuring proper tracking of technical requirements.
• Train and guide users on best practices for software applications and system access.

Required Skills & Qualifications:

• Experience in Active Directory administration and identity/access management.
• PowerShell scripting (familiarity with writing or running scripts)
• Excel experience (familiarity with VLOOKUPS, XLOOKUPS, PIVOT TABLES)
• Familiarity with ServiceNow or similar ticketing systems.
• Strong understanding of security policies, access controls, and compliance best practices.
• Ability to troubleshoot account and access issues efficiently.
• Excellent communication and interpersonal skills for client and team interactions.
• Experience with change management and documentation processes.