Directeur Résident, Montreal

Realstar; Montreal; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Salary + apartment suite included

Employer paid benefits

Quarterly bonuses based on property性能

Job summary

Realstar is hiring in Montreal, QC for a resident services role focused on delivering exceptional customer care in a welcoming community environment. You will greet residents, manage service requests within 24 hours, and support daily operations including lease renewals and event planning.

The position requires strong communication in English and French, basic computer skills, and a collaborative, can-do attitude. Competitive benefits and an apartment suite are included.

Qualifications

• Previous or similar property management experience is an asset.
• Strong customer service skills are required.
• Good written and verbal communication skills are essential.
• Basic computer and keyboarding skills.
• Fluent in English and French (Quebec requirement).

Responsibilities

• Greet residents and interact in a friendly, professional manner.
• Promote a welcoming atmosphere and respond to concerns within 24 hours.
• Handle office admin tasks like processing online applications and lease renewals.
• Organize and execute resident events (holiday parties, summer BBQs).
• Perform cleansing of common areas and move‑in readiness of units.
• Assist with maintenance requests and basic repairs; monitor HVAC and safety systems.

Skills

Customer service

Communication skills

Computer skills

Bilingual EN/FR

Job description

What we offer to employees

• Salary + apartment suite included
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities: Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

#QC