Assistant Resident Manager Team (Sherbrooke)

Realstar; Sherbrooke; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Two-bedroom apartment suite included

Employer paid benefits

Quarterly bonuses based on property

Annual bonuses based on personal

Ongoing training programs

Awards for years of service

Career development opportunities

Inclusive and diverse work environment

Annual holiday parties & summer BBQs

Job summary

Realstar in Sherbrooke seeks a property assistant to manage resident interactions, coordinate cleaning, and support maintenance tasks. You will greet residents, handle requests, and help with leases and renewals while promoting a welcoming community.

Ideal candidates bring strong customer service, bilingual English/French skills, and the ability to handle administrative duties. This full-time role includes benefits and opportunities for growth in a diverse team.

Qualifications

• Prior property management experience is an asset.
• Strong customer service and professional conduct required.
• Basic computer skills and ability to type.
• Able to lift up to 50 lbs and perform cleaning tasks.
• Excellent written and verbal communication in English and French.
• Fluent in English and French.

Responsibilities

• Greet and interact with residents in a friendly, professional manner.
• Promote a welcoming atmosphere and address concerns within 24 hours.
• Assist with daily administrative tasks, applications, leases, and renewals.
• Coordinate and support resident events such as holidays and summer barbecues.
• Maintain cleanliness of common areas and assist with basic maintenance.
• Support property maintenance and coordinate repairs with tradespeople.
• Assist with fire safety procedures and emergency readiness.

Skills

Strong customer service skills

Previous property management

Professional appearance

Basic computer skills

General cleaning & maintenance

Lift up to 50 lbs

Written & verbal communication

Fluent in English and French

Job description

What we offer to employees

• Salary + two-bedroom apartment suite included
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ's

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Strong customer service skills
• Previous or similar property management experience (an asset)
• Display a professional/presentable appearance
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
• Good written and verbal communication skills
• Fluent in English and French

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