Assistant Resident Manager

Realstar-4; Eastern Ontario; In loco; CAD 39.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Signing bonus

Benefits

Quarterly bonuses

Annual bonuses

Training programs

Gym discount

Years of service awards

Career development

Diversity & inclusion

Holiday parties

Descrizione del lavoro

Realstar-4 in Cornwall, Ontario, seeks an Assistant Resident Manager to live on-site and manage property operations four weekdays each week, every second weekend, with on-call evenings. You will be the front-line contact for residents and support daily tasks.

The role offers base pay of $43,000 plus signing bonus, employer-paid benefits, quarterly and annual bonuses, extensive training, gym discount and recognition awards. A strong service mindset and teamwork are essential.

Competenze

• Previous or similar property management experience is an asset.
• Strong customer service skills.
• Good written and verbal communication skills.
• Basic computer and keyboarding skills.
• Ability to perform general cleaning duties and minor maintenance repairs.
• Must be able to lift up to 50 lbs.
• Bilingual English/French (applicable to Quebec only).

Mansioni

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere.
• Demonstrate excellent customer service and a 'can-do' attitude.
• Attend to resident concerns and service requests within 24 hours.
• Follow up with residents to ensure high satisfaction.
• Handle office administrative tasks and support daily operations.
• Organize, promote and execute resident events (holiday parties, summer BBQs).

Conoscenze

Property management

Customer service

Communication skills

Computer skills

Physical ability

Bilingual EN/FR

Descrizione del lavoro

We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $43,000 + signing bonus. This includes an apartment suite (taxable benefit).
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ's

Responsibilities

Customer Service:

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)