Directeur de succursale

Fairstone Bank; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

Fairstone Bank is seeking a full-time Branch Manager for its Mont-Royal branch. The role involves leading branch success, developing new business, and ensuring a best-in-class customer experience. Ideal candidates will have a strong background in finance sales or management, excellent interpersonal skills, and the ability to drive team performance.

Qualifications

• 3-5 years in finance industry sales or management experience.
• Strong communication and interpersonal skills.
• Ability to work flexible hours in a fast-paced environment.

Responsibilities

• Lead branch profitability and optimize operations.
• Develop new business opportunities and support client acquisition.
• Ensure high employee engagement and compliance with regulations.

Skills

Interpersonal skills

Customer relationship building

Communication

Proactivity

Initiative

Education

College diploma preferred (BS/BA in Business)

Job description

Are you looking for a rewarding career? Fairstone is hiring a full-time Branch Manager in our Mont-Royal branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you. Apply now.

Job Duties and Responsibilities

Reporting to the District Manager, Fairstone Branch Managers are responsible for the following :

• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

Qualifications

• College diploma preferred (BS / BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

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